audio error when trying to copy

[diane]

I have a new toshiba DVD-ROM AD-R5002 which says it is capable of burning cd+g's but I keep getting the error about the audio. Can anyone help me? Thanks.

[gduns - with the Lord]

the only cd burners that are supported my mtu software is plextor.

[mlepine]

What do you mean when you say audio problem?

What version of Micro are you using?

When you say the Toshiba is capable... where did you get this info?

regards

[diane]

I got the info from my computer when I go into control panel and open cd burner info. The error message I get is: Unable to read Audio sectors 0 to 25 on device 1;0;0 Illegal command request

[gduns - with the Lord]

Dianne,
By any chance is the cd a sound chouce cd. the media clog protected cd's do this, and sound choice will replace those for free.

[George]

The "Illegal command request" error message generally means the drive will not support CDG.

Here's a thread where support explains this.

http://forum.mtu.com/showthread.php?...8880#post18880

Suggest Diane purchase a CDG Certified drive through MTU. They test each drive they sell. I have four in service all from MTU and they work flawlessly.

George

[gduns - with the Lord]

well, she did say it was a toshiba dvd........ and I said it wasn't supported. maybe this went unnoticed

[diane]

Thanks to all who replied to this! I appreciate your help. I guess I will have to consider purchasing a different burner. thanks again!

[George]

Diane,

As a last ditch attempt, you might want to go to the Toshiba website, and download any available firmware for your model burner. I wouldn't expect any change, but one doesn't know until one tries..

George

[diane]

Thanks George! I will try that