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  #1  
Old February 7th, 2009, 06:36 PM
seawolf seawolf is offline
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MS 4.006 Video trouble

After installing Microstudio 4.006 (upgrade) the video screen no longer appears, hence no lyrics. Re-installation attempts indicate that it is already installed on 2 computers (correct -- both my primary & backup laptops) and then aborts because it cannot be transmitted to MTU, even though this is my primary machine & has had the program installed since the 2.xx series.

Any Suggestions?

DC
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  #2  
Old February 7th, 2009, 07:37 PM
ddouglass ddouglass is offline
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Did you remove it to re-install it?
For an upgrade you must have a previous version installed and use the "Upgrade" installation.
If you were not on the internet when you un-installed it that will lock your registration and you will have to submit a Support Email Ticket to get it reset.
As far as your Video problem it most likely is that you are missing upgrades to your Windows. By that I mean Custom upgrades from the Microsoft website for upgrades not the Express or Automatic upgrades.
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  #3  
Old February 8th, 2009, 08:20 AM
seawolf seawolf is offline
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Of course I tired, but as I said in my original, I have purchased 2 programs which should allow me to install on 4 computers. Neither one of the codes will permit re-installation.

DC
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  #4  
Old February 8th, 2009, 08:22 AM
seawolf seawolf is offline
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Windows update can find nothing missing from XP Pro. Removal & reinstallation won't work either.

DC
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  #5  
Old February 8th, 2009, 12:33 PM
ddouglass ddouglass is offline
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Then the only recourse you have is to submit a Support Email Ticket and wait for MTU to reset your registration. Be sure to include the computer name and the last 4 digits of the registration number so they can track it down.
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