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Old April 6th, 2019, 02:00 PM
danny_g danny_g is offline
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New Laptop

My old laptop bit the dust after a couple of tries to rescue it. my copy of Microstudio wasn\'t able to be removed from the first two crashes. tried putting in a ticket but never received any communication on it. I have new discs that I am getting today and would rather use Microstudio because of its superior database of disc info.
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Old April 6th, 2019, 04:33 PM
Roy Dennis's Avatar
Roy Dennis Roy Dennis is offline
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Re: New Laptop

Did you get an auto reply confirmation of your ticket ?
If not check your spam folder.

When did you put it in ?
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Old April 7th, 2019, 01:46 PM
danny_g danny_g is offline
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Re: New Laptop

I did it it twice but checked spam nothing came through.
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Old April 7th, 2019, 11:41 PM
danny_g danny_g is offline
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Re: New Laptop

Okay I submitted another ticket. so far no email confirming the submission. is it possible the ticket creating is broken.
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Old April 8th, 2019, 04:56 AM
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Roy Dennis Roy Dennis is offline
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Re: New Laptop

I\'ll inform support.
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Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205
Show Backup: Windows 10 Acer Aspire Touch Screen V15, Intel core i5, Iris Graphics 6100 up to 8277mb dynamic video, 16Gb memory, 1 TB hybrid HDD. K-lite Mega pac.
Show Computer: Windows 10, Dell Inspiron 15 7000, CPU I7-855OU, Ram 8GB, Graphics UHD620 + Nvidea GeForce 940MX, Hard Drive SSD 256GB + 1GB internal.
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Old April 8th, 2019, 03:58 PM
MTUSUPPORT MTUSUPPORT is offline
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Re: New Laptop

Dan,
It should let you install the software now.
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Old April 9th, 2019, 07:21 PM
DannyGsKaraoke DannyGsKaraoke is offline
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Re: New Laptop

Thanks. It worked.
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Old April 10th, 2019, 04:15 AM
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Roy Dennis Roy Dennis is offline
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Re: New Laptop

Closing this thread now.
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Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205
Show Backup: Windows 10 Acer Aspire Touch Screen V15, Intel core i5, Iris Graphics 6100 up to 8277mb dynamic video, 16Gb memory, 1 TB hybrid HDD. K-lite Mega pac.
Show Computer: Windows 10, Dell Inspiron 15 7000, CPU I7-855OU, Ram 8GB, Graphics UHD620 + Nvidea GeForce 940MX, Hard Drive SSD 256GB + 1GB internal.
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