MTU.Community


Go Back   MTU.Community > Microstudio Software & Burners > Microstudio Help

Microstudio Help Post Microstudio questions, tips and suggestions here.

Closed Thread
 
Thread Tools Display Modes
  #1  
Old April 11th, 2011, 05:27 PM
Maverick65 Maverick65 is offline
Registered User
 
Join Date: Oct 2007
Location: Upstate New York
Posts: 5
Pulling what's left of my hair out!

I recently recovered from a computer crash (again) and have been reinstalling all my software. When I tried to reinstall Microstudio 4.006, using my Registration Email address and Registration Code directly from my billing information sheet, it stated that something was wrong and it was already on two different computers. This is the only computer that it was ever used on. When I first purchased Microstudio 4.000, I tried to install it on my old Windows 98 computer, but was not successfull. So it only went on my (new at the time) XP computer. I tried to access my order history to confirm my code numbers, but it would not accept my password, and since I no longer have the same email address as before, I couldn't have them look it up and send it to me since it would go to a non existent email address. Please tell me how I can resolve these problems. Thanks
  #2  
Old April 11th, 2011, 09:52 PM
admin admin is offline
Administrator
 
Join Date: Oct 2000
Location: Raleigh, NC, USA
Posts: 10,515
Re: Pulling what's left of my hair out!

We'll be glad to help you out.

Please click this link to see our private Support Ticket form. Scroll down to find the form.

Enter your name from the order you have, and the order number. Also, if you can give us the CPU Name you entered on the computers when installing MTU software, that would help.

When a computer crashes, if our software is installed it is frozen on that computer and we must delete that record.

It is always best for this type of request to submit a Support Ticket versus post like this in the Forum.
__________________
Making Karaoke the best it can be!
http://www.mtu.com/
  #3  
Old April 14th, 2011, 11:16 PM
Maverick65 Maverick65 is offline
Registered User
 
Join Date: Oct 2007
Location: Upstate New York
Posts: 5
Re: Pulling what's left of my hair out!

Quote:
Originally Posted by Maverick65 View Post
I recently recovered from a computer crash (again) and have been reinstalling all my software. When I tried to reinstall Microstudio 4.006, using my Registration Email address and Registration Code directly from my billing information sheet, it stated that something was wrong and it was already on two different computers. This is the only computer that it was ever used on. When I first purchased Microstudio 4.000, I tried to install it on my old Windows 98 computer, but was not successfull. So it only went on my (new at the time) XP computer. I tried to access my order history to confirm my code numbers, but it would not accept my password, and since I no longer have the same email address as before, I couldn't have them look it up and send it to me since it would go to a non existent email address. Please tell me how I can resolve these problems. Thanks
Everything seems to be fine now. Thanks for fixing it.
Closed Thread


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


All times are GMT -4. The time now is 08:05 AM.


Powered by vBulletin® Version 3.7.1
Copyright ©2009 - 2024, Jelsoft Enterprises Ltd.
The contents of this forum are copyrighted by Micro Technology Unlimited, 2000-2008. Use of any material from these Forums is prohibited without written agreement from MTU.