#5954 Registration Failed, Open ticket, no response, one week

[JMarianu]

Hello,

I am a hoster user; the computer crashed and I had bitlocker on it.
I have backups so I reinstalled windows and restored all data.
However I am unable to register hoster because it is already associated with the previous operating system installed on the computer.
I submitted a ticket a week ago to disassociate the registration key so that I can re-register it but the ticket has gone unanswered.

http://help.mtu.com/helpdesk/tickets/5954

I had a show so I followed the instructions and sent a text with my name, email, and last four digits of the registration number but I did not receive a response.

I also sent an email to Bryan directly.

When I attempted to log into my account to check the ticket status it does not accept my login.
I attempted to reset the password but I am not receiving a reset email.
I receive other messages so I know my email account is valid.
I am posting this to get more visibility on my ticket.

Presently I must use virtual DJ instead of hoster for my shows.