Mtu expects members to solve problems

[chrisbrowning]

I have tried for days to get MTU support to solve my problem with their software. They do not return phone calls, emails, or answer you on the forums. It has been my experience that after spending your hard earned money on their products that let the other members try to solve your problems.

This is not fair to the members-unless you are going to pay us.

Nor is this anyway to do business.

Do not waste your money on their products because they do not provide adequate support.

[mlepine]

Quote by Chrisbrowning:
Do not waste your money on their products because they do not provide adequate support.

Chris this is not thru, you got some help by ADMIN & MTUSUPPORT so how can you say that?

I can understand the frustation of not been able to use the software properly but please don't blame MTU!
Last comment from ADMIN was that the drive could be going bad, what did you do about it? Did you buy from MTU or can you bring it back to exchange?

[chrisbrowning]

that's just it I got SOME help. But not enough help. If You had spent $600 and it wouldn't work you'd be screaming too. Put yourself in my shoes. If they would trouble shoot like they should they would take my calls. This is ridiculous.

I bought it from MTU. I contacted plextor. Appears problem is MTU since it does not work in their software.

I will correct you-it is mtu fault because they are not correcting problem./ Go figure,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

[chrisbrowning]

I am placing this quote for all to read. This was my response from plextor.

If the drive is passing the self test and is working with both the provided software and with other programs then it should be fairly obvious, as you've pointed out, that the problem is with the interaction of the Microstudio software. We can't force them to help you and we don't have the information that would be required to troubleshoot their software for you.

Plextor America Support Team - Paul

[denver]

Originally posted by chrisbrowning
I have tried for days to get MTU support to solve my problem with their software. They do not return phone calls, emails, or answer you on the forums. It has been my experience that after spending your hard earned money on their products that let the other members try to solve your problems.

This is not fair to the members-unless you are going to pay us.

Nor is this anyway to do business.

Do not waste your money on their products because they do not provide adequate support.

Yes they do and more

[MTUSUPPORT]

Chris,
I just Installed a Plextor 708A drive in a USB case on my laptop to test with. What I found was the drives come to us as Firmware version 1.04. I tested with this, with Microstudio 2.517. The software burned a disc without any problems. I then updated the Firmware to version 1.06, rebooted the system, and then tested again. The results of this test were also the same, it worked perfectly.

I also did this with Nero 6.03 installed on my computer, which would not work prior to this version of Nero.

There has to be some other software on your computer that is causing a problem. Can you please tell me what software you have installed on your system.

You can find this out by going to the Start Menu\Settings\Control Panel. Click on Add/Remove Programs. Please list the software that you have installed on the system in this post. I will then try to install the software that you have and see what happens.

[mlepine]

Chris,

If I were you I would go to Start, Run, Type msconfig, start up and remove the check in front of everything except your antivirus or any rundll file.
If you have Roland Sound Canvas don't remove the check!

This way you'll have a clean system when you boot.

Good Luck

[denver]

I DONT GET IT WHY AM I being notified by email about this thread i dont recall making a answer to this thread.

[denver]

Originally posted by mlepine
Chris,

If I were you I would go to Start, Run, Type msconfig, start up and remove the check in front of everything except your antivirus or any rundll file.
If you have Roland Sound Canvas don't remove the check!

This way you'll have a clean system when you boot.

Good Luck

sorry but i would not remove ANYTHING thst as a windows path.DENVER

[mlepine]

Originally posted by denver
sorry but i would not remove ANYTHING thst as a windows path.DENVER

Denver,
I can understand your concern and I'll try to re-assure you & Chris if necessary.

Here's what I got from the MaximumPC magazine February 2004, Page 28:

Every frickin' application we install lately seems to dump some sort of craptacular applet into our System tray... To kill the apps, you need to root them out at their source... To start it, go to Start, Run, and then type msconfig.exe. When the app opens, go to the Startup tab. The vast majority of your evil Systray apps can be disabled from here.

The difficulty lies in figuring out which apps you need, and which you don't... We recommend leaving alone any apps that uses rundll32 to run; if you mess with those you can disrupt vital Windows processes.

To disable the startup apps, all you need to do is uncheck the box next to each app's name and reboot your PC.
It's that simple.

All I did was to recommend not to disable Sound Canvas and the antivirus.

After doing this you have a clean startup!

Regards

[chrisbrowning]

I really appreciate you guys all trying to help me! THANKS

The bad news is I went into startup under msconfig. And disabled everything under startup-- and it did not help. I still cannot burn a cd under custom assembly.

[chrisbrowning]

MTU Support,


I appreciate your help also.

To answer your question I have the following programs on this computer:

Mcafee Virus Prof, ATI multimedia(video card software), Microsoft works, MSI live update(computer driver update), Music Match, Napster, Pc Karaoke, Quickbooks pro, Popupstopper by panicware, Pinnacle(video software), studio 8, windows media, live delta 2.1.2(sound card software),Direcway(internet),

This particular computer is used 99% for music.

[chrisbrowning]

Mtu support,

I need to add my platform is windows xp professional sp 1

[MTUSUPPORT]

Chris,
Is this only under Custom Assembly that you are having the problem?

I tried the Duplicate disc, I thought this is where you were having the problem. I will test this again and post back.

[chrisbrowning]

I am mainly concerned with custom assembly. I have tried so many things and haven't tried duplicate disc since then.

I will try duplicate disc again and still see if I get error code

[MTUSUPPORT]

Chris,
I just did the Custom Assembly on my system and it worked perfect. It just finished burning the disc without any problems.

I don't have all the software that you listed, so I will have to try to find some of it next week to install and then see what happens.

Here is what I have installed on my System:

ATI Control Panel
ATI Display Driver
Battery Doubler
BigFix
Boingo
BPM Studio Professional
BulletProof
CloneDVD2
DAO
Eudora
FutureDial USB Modem Driver Set
Google Toolbar for Internet Explorer
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
Hoster
Installshield DEVStudio9
Installshield Package for the Web 4
Installshield Professioanl7
Java 2 Runtim Environment, SE v1.4.2_04
LiveReg (Symantec Corporation)
LiveUpdate 1.7 (Symantec Corporation)
Macromedia Dreamweaver MX 2004
Microsoft .NET Framework (English) v1.0.3705
Microsoft .NET Framework 1.1
Microsoft Office 2000 SR-1 Premium
Microsoft SQL Server Desktop Engine
Microsoft Visual Studio .NET Enterprise Developer- English
Microsoft Visual Studio 6.0 Enterprise Edition
Microsoft Web Publishing Wizard 1.53
Microsoft Widnows Journal Viewer
Microstudio
Mr. DJ 1.2.1 Beta
MSDN Library October 2001
Multimedia/Internet Keyboard Driver
Nero 6 Ultra Edition
Norton Antivirus Corporate Edition
PowerQuest Drive Image 7.0
Realtek AC97 Audio
Search Engine Builder Professional
Security Administrator
SnackAmp 3.0A1
SnapSync Software
SnapSync Update for MS-Outlook 2003
Steganos Security Suite 6.0.4
Synaptics Pointing Device Driver
Viewpoint Media Player
WildTangent Multiplayer Library
WildTangent Updater
WildTangent Web Driver
Winamp
Windows Media Encoder 9 Series
WinRar Archiver
Winzip
Wireless-B Notebook Adapter Configuration Utility
XP Burn
Zonealarm Pro