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  #1  
Old July 6th, 2019, 06:36 PM
bendrew bendrew is offline
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upgrading Hoster

My friend tried to upgrade his Hoster but the problem is his email address... We tried to place a ticket for the issue but still nowhere to go..The real problem is the old email address does not exists anymore and he\'s submitted a new email.. We lost the day\'s occasion because of poor response time..But we still wants to upgrade..This happen 7-6-19 around 1:00 pm.. Need help
  #2  
Old July 7th, 2019, 07:00 AM
Roy Dennis's Avatar
Roy Dennis Roy Dennis is offline
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Re: upgrading Hoster

You are unlikely to be able to get a personnel response outside of these hours.

A business day is any Monday through Friday that is not a holiday recognized by MTU. MTU Business hours are Monday-Friday 9am-5:30 PM EST. If you place an order on Monday, it would usually ship that day or the following day (Tuesday in this case). If you placed an order on a Friday afternoon, it will usually ship the following Monday. This delay is because Saturday and Sunday are not business days that MTU processes orders.

You can Call/Text us at 919-870-0344 during business hours 9-5 Pm EST. You can contact us at www.mtu.com by clicking on the Live Chat (fastest way to get help) or you can contact us through the Ticket System located here.
http://mtuhelp.freshdesk.com/support/tickets/new

However does your friend not remember his old email address ?

They could access their account using the old email address then change that info from within the account page where its says “change my account information”
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  #3  
Old July 10th, 2019, 09:52 PM
bendrew bendrew is offline
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Re: upgrading Hoster

He remember his old email address but he had no access for it cause it\'s not active anymore (Dead). We provided the new email but the reply is still going to the old email. If they can only send reply to the new email, it would be better. As of now, my friends is still un-attended..But Thanks for your reply Roy anyway..Hope he can have chance to upgrade..
  #4  
Old July 11th, 2019, 04:05 AM
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Roy Dennis Roy Dennis is offline
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Re: upgrading Hoster

it’s not something I can help with, you need to contact MTU via one of the ways above in their working hours.

Has your friend not tried emailing MTU using their new email address explaining the problem ? Or try phoning them direct.

Or maybe send an email from your own address explaining that your trying to help a friend.
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Last edited by Roy Dennis; July 11th, 2019 at 04:37 AM.
  #5  
Old July 12th, 2019, 04:54 PM
MTUSUPPORT MTUSUPPORT is offline
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Re: upgrading Hoster

If you can let me know the name, I can look it up and fix the email if you send it to me directly. Support@mtu.com
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  #6  
Old July 13th, 2019, 03:55 PM
bendrew bendrew is offline
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Re: upgrading Hoster

Thanks everyone for your advice but unluckily my friend decided to \"SURRENDER\".. and not proceed with the upgrade. He will try next year maybe..He is not a frequent user of Hoster but he wants to upgrade... So, i just have to lend him my computer for the meantime..Sorry Guys....
  #7  
Old July 25th, 2019, 04:00 PM
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Roy Dennis Roy Dennis is offline
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Re: upgrading Hoster

Closing this thread as it seems MTU support offer was not taken up.
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Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205
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