Songs that have been indexed not showing up

[Panmaker]

I recently upgraded to the last Feb. 2016 release and now have noticed that approx. 3000 songs that I had indexed last are not showing up. The only thing I can do is re-index all of them. (hours of duplicate work) Is anyone else experiencing this headache?

[Roy Dennis]

Before you re index them, you may be able to recover them just using the rescan feature.
Are the missing songs all in one folder ?
If so check that the folder or Folders are listed in the bottom left window of the rebuild database dialog.
If the folder is missing then try adding it via the Add Folder button.
If the folder is showing select it then check that the missing songs appear in the right hand pane then press the Rescan Folder button.

Let us know if this recovers the lost files.

[kjk04]

Greetings,
I'm having the same problem with the latest upgrade. Tried the different ways of loading the files and none of them work. Single, batch, scan, rescan. Says that new songs are found, but didn't load them.
Using Toshiba laptop, windows 10, 4 gigs memory, 1 TB hdd.

[Roy Dennis]

Did you originally use the Import Songs/Scan Now method to import these tracks ?
Only a bug was found in that method with identifying disc id & tr.
This has been rectified in next release.

Also you can't import video types via the scan now button. so if you are downloading the new mp4 types you need to use the "Index Song Files Method"

What format are you importing them as, KMA or KMH ?

If you open the folder they are imported too, if a KMA file, does it appear with it's .KMA extension ?
If it's as KMH does it show the extra file with the .KMH extension ?

If the answer is Yes to the above, can you copy one of the file names and paste in your reply or type it exactly as it is along with a screen shot of your define field order.

Any other info you think might help. I'll try and duplicate your actions.

[kjk04]

Greetings Roy,
No used batch with folder. Wouldn't work at all. Then used single, songs in folder came up. Select all and program tells me they are found and entered. Wrong, they are not there. Tried all the methods suggested to no avail. I am importing them as KMH files. the extra kmh file is not there. Using Win Explorer the KMH files don't show on any of the songs.
Double clicking on the search field of songs. The KMH file is shown however the song cannot be found on the hard drive. So it seems that the initial loading of the songs, especially the ones that I copied from my other drive never got loaded.

[kjk04]

Also Roy, I have the 5.40 version previous to the latest and greatest and have had it shut off in the middle of a random song. There was something running in the background. Funny though, the 5.3 version that I have been running for over a year never had these problems. Just trying to get it to recognize a different drive was the major problem.

[Roy Dennis]

Originally Posted by kjk04

Greetings Roy,
No used batch with folder. Wouldn't work at all. Then used single, songs in folder came up. Select all and program tells me they are found and entered. Wrong, they are not there. Tried all the methods suggested to no avail. I am importing them as KMH files. the extra kmh file is not there. Using Win Explorer the KMH files don't show on any of the songs.
When you say "the KMH file does not show on any of the songs" are you referring to the ones that won't import or all of the songs ?
If you are not seeing any, do you have the folder options tick box ticked to hide Extensions for known file types ?
Double clicking on the search field of songs. The KMH file is shown however the song cannot be found on the hard drive. So it seems that the initial loading of the songs, especially the ones that I copied from my other drive never got loaded.

It sounds to me like a Database problem, as if your database already contains these files so wont let you re import them.
When you copied these files from your other drive, does the file path match the previous one. Example: If the drive you copied from was E drive does the new drive show as E ?
Or did you copy from an internal C drive to an external drive ?
Or have you just changed to a different computer and just copied your songs.mdb to the other computer ?