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  #1  
Old February 1st, 2018, 05:00 AM
zilda zilda is offline
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Location: Wakefield West Yorkshire England
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instabutton video plays only laptop mscreen and not on secondary

hya updated to 5.51.01, prior version worked fine if I try to play a video clip that is an insta button it plays on lap top screen but secondary screen is white
however if I reboot hoster not pc it will play fine

if I then play audio insta tracks and go back to a video one it happens again it plays on lap top screen but secondary screen is white
they all played perfect on previous version could someone please shed some light on this please
system Toshiba i3
windows 7
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  #2  
Old February 1st, 2018, 06:03 AM
Roy Dennis's Avatar
Roy Dennis Roy Dennis is offline
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Re: instabutton video plays only laptop mscreen and not on secondary

Am not able to duplicate your problem with 5.51.01 on my own machine which is Windows 10.

5.51 had some fixes for the Windows creator update, as your using Windows 7 its possible that something in that change affected Windows 7 users.

What type of videos are you playing MP4, AVi, WMV or some other ?

What was your prior version ?

If I know that I can check that type on my own system.

Other than that try re installing.
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Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205
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  #3  
Old February 1st, 2018, 06:53 AM
zilda zilda is offline
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Re: instabutton video plays only laptop mscreen and not on secondary

hya the vid files are mp4
and the previous version was the one before 5.51.01
I always update on each release you send out

I have reset displays and at present they play every time
the system has not done a show for about 4 months due to illness but always kept up to date
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  #4  
Old February 1st, 2018, 07:33 AM
Roy Dennis's Avatar
Roy Dennis Roy Dennis is offline
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Re: instabutton video plays only laptop mscreen and not on secondary

MP4 play OK from my instabuttons.
As you say “I have reset displays and at present they play every time” Perhaps that’s fixed it.

If not let us know.
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Roy.
Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205
Show Backup: Windows 10 Acer Aspire Touch Screen V15, Intel core i5, Iris Graphics 6100 up to 8277mb dynamic video, 16Gb memory, 1 TB hybrid HDD. K-lite Mega pac.
Show Computer: Windows 10, Dell Inspiron 15 7000, CPU I7-855OU, Ram 8GB, Graphics UHD620 + Nvidea GeForce 940MX, Hard Drive SSD 256GB + 1GB internal.
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