Upgrade Error - Must REMOVE prior version to install 2.517

saxondean · #1 December 8th, 2003, 05:57 AM

Been using version 2.508 since purchase.

Downloaded ver 2.517 using the link in my first email. Ran the install & chose Repair.

Now I get "You Ser. No does not match your reg. info. Pse reinstall MicroStudio & try again"

Ran it again & chose Modify, same again.

Thanx, Chris.

saxondean · #2 December 9th, 2003, 03:40 AM

Had to uninstall everything & re-install the original version to use the thing. Any thoughts?

Thanx. Chris.

**MTUSUPPORT** · #3 December 9th, 2003, 04:01 PM

Uninstall Completely then reinstall from a fresh install the 2.517 and let us know what happens.

saxondean · #4 December 10th, 2003, 03:31 AM

Hi Brian

I did uninstall completely but just re-installed 2.508. Didn't think to try the new version. Will do & come back.

Chris.

**admin** · #5 December 10th, 2003, 04:58 AM

If you enter a space before or after your email when you enter it in the Registration Email field, you will have a Serial Number mismatch. We fixed this in version 2.517 with a few other upgrades.

Also 2.517 does require Removing the prior version before installing it.

saxondean · #6 December 14th, 2003, 12:09 PM

Uninstalled 2.508 & reinstalled 2.517.

All now fine, Thanks.

Chris.

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