Ticket 51 days old not answered

[danny_g]

I left a ticket 51 days ago letting support know that I messed up with the reg code of the registration that I needed reset. I still have not heard back from support. What happened? You guy used to be so good at getting things fixed. I have one computer up and running that I actually have to renew my upgrade for to upgrade to the latest version. Intend on doing so next month.
But I like my backup laptop to be running the same software if possible.