MTU.Community


Go Back   MTU.Community > Vogone & Vogone Easy Software > Vogone Help

Vogone Help Post Vogone questions, tips and suggestions here.

Reply
 
Thread Tools Display Modes
  #1  
Old November 16th, 2006, 07:53 AM
orerockon orerockon is offline
Registered User
 
Join Date: Aug 2005
Location: Portland OR
Posts: 19
Angry "Support Center": Is ist real? - Yes, and sometimes require upgrading

I submitted a "ticket" as suggested all over these forums since the attempted installation of the newest version of Vogone not only will not run due to some strange "removable storage drive" error message, but also destroyed the old version, which will not even install now. Apparently others have also had this problem with your software. So, after 36 hours of waiting, I see that my "ticket" has still not been read by your "support staff" (assuming they exist and are not just secretaries copying and pasting canned responses). If you call this adequate "customer support" for an _expensive_ piece of software, I call that a laughable joke (biting my tongue here). Expecting me to pay another $20 to get (phone) support in less than 36 hours on top of the $99 I already paid for a (so far) non-functioning piece of software is another, even more cruel joke. Even the Evil Microsoft allows 2 free phone support incidents for all of its products. You should at least support users through getting the software up and running as part of the $99 purchase price. Get a clue MTU...
Reply With Quote
  #2  
Old November 16th, 2006, 09:35 AM
MTUSUPPORT MTUSUPPORT is offline
Moderator
 
Join Date: Nov 2000
Location: Raleigh, NC
Posts: 5,253
I have found your ticket and answered it. I have been having some family issues, and in and out of the office. It is now answered.

I and ADMIN are the only ones that answer the Support tickets.
__________________
Bryan, MTU
Reply With Quote
  #3  
Old November 16th, 2006, 07:39 PM
George George is offline
Registered User
 
Join Date: Jun 2001
Posts: 5,299
Quote:
Originally Posted by orerockon View Post
.....So, after 36 hours of waiting, I see that my "ticket" has still not been read by your "support staff" (assuming they exist and are not just secretaries copying and pasting canned responses).
Bryan, You've got nothing to apologize for...

Grab this...I just emailed Plextor and told them that some kind of an answer would be appreciated regarding an email I sent to their support on 10/31 @3:30 P.M. concerning a problem with one of their burners.

Seems like that figures out to somewhere like 363 hours and counting

George
Reply With Quote
  #4  
Old November 17th, 2006, 12:55 AM
ddouglass ddouglass is offline
Super Moderator
 
Join Date: Nov 2004
Location: Ace, TX (5 miles past Nowhere)
Posts: 9,395
And they have more than one Support person George!
__________________
Dale Douglass
2nd Generation Karaoke
I am not a member of the MTU Staff.
Reply With Quote
  #5  
Old November 18th, 2006, 09:55 AM
admin admin is offline
Administrator
 
Join Date: Oct 2000
Location: Raleigh, NC, USA
Posts: 10,515
In Orerockon's defense, our KnowledgeBase articles were not as clear as they could have been. As a result of this complaint, I have edited the articles to make them easier to understand when you experience the problems he did.

I thank Orerockon for replying and continuing to point out what was wrong.

Our KnowlegeBase is new. Getting the 74 articles entered... AND updated to our current technology... is an on-going task. Whem someone reports having difficulty, I usually look at our articles to see if they need updating. They did in this case.
__________________
Making Karaoke the best it can be!
http://www.mtu.com/
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


All times are GMT -4. The time now is 02:21 PM.


Powered by vBulletin® Version 3.7.1
Copyright ©2009 - 2024, Jelsoft Enterprises Ltd.
The contents of this forum are copyrighted by Micro Technology Unlimited, 2000-2008. Use of any material from these Forums is prohibited without written agreement from MTU.