Duplicate Disc Freeze

[dtbice]

Upgraded to 3.004 from 3.003 using the MTU install. Removed existing with the (install wizard) provided with mtu's download and installed 3.004. All functions work fine (import tracks, write disc.) however when I try to Duplicate program does not respond Duplicate Disc window appears, Read, Write drives are recongized, Temp folder selected but when I select Duplicate Disc, or test your cd the Preparing for Duplication window appears like it should then the Duplicate Disc window appears but nothing happens. The close buttons don't respond on any window. I can only get out with task manager End Task However Microstudio will not reopen until I restart my machine. If at the time when the Duplicate Disc widow appears and nothing happens I click on cancel everything freezes I have to power down to quit. I hope I have explained this well, and I am LOOKING FOR HELP!! Any ideas

[ddouglass]

Rerun the install for 3.004 and this time select "Remove" then run it again and install. There may be a residual part that is causing a problem left on the computer from the previous version.

[dtbice]

Yes I've tried that twice, nothing changed

[ddouglass]

Are you sure you are waiting long enough for the duplication to start? Check your drive activity lights when you start it to see if it is working.

[dtbice]

The activity lights for both the optical drive and hard drive flash at the very beginning then stop. Nothing happens from that point on. the rom drive will not even open, no activity at all if I don't select cancel I can get out with the task manager (End Task) however the program will not open again until I restart the computer. If I select cancel there is no escape it freezes and I have to shut the power off and start over. I have removed and installed several times with no success. I have submitted a support ticket so i'll see what they think.....Any ideas let me know I have used all of mine

[admin]

It looks llike you and Ddouglass have done an excellent job of first round diagnostics and reporting.

This is something our Programmers need to review, so the Support Ticket will be closed as I bring this to Engineering.

It clearly is a Microstudio problem as it should not lock up under any condition. It also appears to be somewhat unique as no one else has reported any problems with Duplicate Disc... so far. Thus, it is also "system" related. This is the hardest type of problem to isolate.

Please remove 3.004 and reinstall 3.003 and verify Duplicate Disc works. If it does, the problem is clearly in 3.004, which is valuable to know in guiding us where to look.

You may want to stay with 3.003 until we find the problem, or ask you to try things for us. We are now working on 3.100, which uses entirely new code for accessing the drives. We'll look at your reported problem and expect to fix it in 3.100 (free upgrade).

[dtbice]

Originally Posted by dtbice

Upgraded to 3.004 from 3.003 using the MTU install. Removed existing with the (install wizard) provided with mtu's download and installed 3.004. All functions work fine (import tracks, write disc.) however when I try to Duplicate program does not respond Duplicate Disc window appears, Read, Write drives are recongized, Temp folder selected but when I select Duplicate Disc, or test your cd the Preparing for Duplication window appears like it should then the Duplicate Disc window appears but nothing happens. The close buttons don't respond on any window. I can only get out with task manager End Task However Microstudio will not reopen until I restart my machine. If at the time when the Duplicate Disc widow appears and nothing happens I click on cancel everything freezes I have to power down to quit. I hope I have explained this well, and I am LOOKING FOR HELP!! Any ideas

After installing microstudio 4.000 I'm still having this same issue. I have reopened a support ticket for this problem but still searching for ideas? I have all the current windows updates (custom) downloaded as well as firmware

[ddouglass]

Try setting both read and write to one drive. Then duplicate, but you will have to change out the CD after it has create the image file. MS will prompt you when. If this doesn't work try the other drive. (You only list one drive, but problem description implies two) This should isolate which drive is not cooperating I hope.

[dtbice]

I only have one drive installed one this machine and both read and write are set to it. Not sure where I implied two drives, sorry for the confusion.
The thing about this is, It works fine in the "Import Tracks" function as well as the "Write Disc" function. Even when I drag and drop from My Songs box with CD tab selected to Play List it works.

[ddouglass]

Ok, I guess I misunderstood. The Write function is the same in Duplicate and Write so, it has to be the Read function.
Have you let this go for say 15 or more minutes just to see if it actually is doing something?

[dtbice]

Yes, I let it go for at least an hour, but remember I can't get out of Microstudio after I select "Start Duplicating" or "Test Your CD Before Writing" Once I select one of these buttons the Preparing for Duplication box appears for a second, then the Dupicating Disc box appears but nothing happens. Now I can't get out of Duplicating Disc function or Microstudio unless I use task manager and end task however I cannot open Microstudio until I restart my computer.........If I choose cancel in thr Duplicating Disc box my computer is froze nothing will respond not even task manager, I have to power down to quit.
ddouglass.... one other thing on the read function, doesn't it read in the "Import Tracks" function? and that works OK.