Installing KHPro on a Vista machine.... NOT

[chrisfosterdc]

I just purchased KHPro and tried to load it on my Vista computer. It hardly gets started when it gives the following error:
Unhandled Exception
Error Number: 0x80040707
Description: DLL function call crashed: _ismtu.SetProduct
Setup will now terminate

There were references to this error on the MTU site which said to go to Windows update. I did that and currently am as updated as I can possibly be, but keep getting the same error. I've got a support ticket in with MTU, but don't know how long that will take.
Anybody else have that same error/issue?

[ddouglass]

If you did the Express Update from Microsoft, you didn't get all the updates. You have to do the Custom Update.

[chrisfosterdc]

Thank you for the response. Is there a particular update I'm looking for?

[ddouglass]

Probably .net Framework, but it wouldn't hurt to do all of them. The Express or Auto update only does security updates that Microsoft deems as critical. The resr=t will update sub programs on your computer that are needed for other things to work correctly.

[chrisfosterdc]

Originally Posted by ddouglass

Probably .net Framework, but it wouldn't hurt to do all of them. The Express or Auto update only does security updates that Microsoft deems as critical. The resr=t will update sub programs on your computer that are needed for other things to work correctly.

I just tried a .net Framework upgrade and apparently I already have the latest version.

[ddouglass]

I don't have Vista or I could go to the site and tell you exactly where to find it. Maybe someone who uses Vista can tell what you need to do to get the custom updates.
Do a search for Belarc Advisor on the internet, download it and run it (Its free). This program will tell you if all the updates are correctly installed or if you need some that aren't. All Microsoft's website can tell you is that you have downloaded and installed it, not whether it actually worked.
The error you are getting means something is missing from your computer that the install program needs to complete it.

[chrisfosterdc]

Originally Posted by ddouglass

If you did the Express Update from Microsoft, you didn't get all the updates. You have to do the Custom Update.

I went to Microsoft's Vista Update site and couldn't access anything that said Custom Update. Any help? Thanks!