MTU.Community


Go Back   MTU.Community > Microstudio Software & Burners > Microstudio Help
Reload this Page Can't Download Microstudio
FAQ Calendar Today's Posts

Microstudio Help Post Microstudio questions, tips and suggestions here.

Reply
 
Thread Tools Display Modes
  #1  
Old May 13th, 2007, 06:03 PM
gator135 gator135 is offline
Registered User
  
Join Date: May 2007
Location: Texas
Posts: 1
Question Can't Download Microstudio
I bought the product on 5/12/07 and when I try to download it I get the following error message:
Warning: mysql_pconnect() [function.mysql-pconnect]: Access denied for user: 'mtu_download@198.170.88.131' (Using password: YES) in /home/download/www/download.mtu.com/download.php on line 41
Unable to connect to database server!

I can download the upgrade from a different page, but that doesn't seem to work. What can I do?
Reply With Quote
  #2  
Old May 13th, 2007, 06:31 PM
George George is offline
Registered User
  
Join Date: Jun 2001
Posts: 5,299
Don't know for certain, but sounds possible you or your server may have a firewall program installed that's blocking the download. That's the first place I'd start checking.
__________________
The oxen are slow,
but the earth is patient.
Erectile dysfunction treatment
Reply With Quote
  #3  
Old May 15th, 2007, 01:00 AM
ddouglass ddouglass is offline
Super Moderator
  
Join Date: Nov 2004
Location: Ace, TX (5 miles past Nowhere)
Posts: 9,395
Gator135 try it again. According to Admin there may have been a glitch but everything looks ok today.
__________________
Dale Douglass
2nd Generation Karaoke
I am not a member of the MTU Staff.
Reply With Quote
  #4  
Old May 15th, 2007, 11:12 AM
trelynda trelynda is offline
Registered User
  
Join Date: Apr 2007
Posts: 99
same problem
I purchased the software on Sunday, may 13th and am having the exact same issue. I have disabled the firewall on three different computers and get the same error message mentioned above:

Warning: mysql_pconnect() [function.mysql-pconnect]: Access denied for user: 'mtu_download@198.170.88.131' (Using password: YES) in /home/download/www/download.mtu.com/download.php on line 41
Unable to connect to database server!
Reply With Quote
  #5  
Old May 15th, 2007, 11:14 AM
trelynda trelynda is offline
Registered User
  
Join Date: Apr 2007
Posts: 99
Can't download 1 x Video Hoster 3.316 + Karaoke Suite 4
I purchased the software on Sunday, may 13th and am having the exact same issue. I have disabled the firewall on three different computers and get the same error message mentioned above:

Warning: mysql_pconnect() [function.mysql-pconnect]: Access denied for user: 'mtu_download@198.170.88.131' (Using password: YES) in /home/download/www/download.mtu.com/download.php on line 41
Unable to connect to database server!
Reply With Quote
  #6  
Old May 15th, 2007, 11:22 AM
robertinngham robertinngham is offline
Registered User
  
Join Date: May 2007
Location: uk
Posts: 4
i am having the same problem (Warning: mysql_pconnect() [function.mysql-pconnect]: Access denied for user: 'mtu_download@198.170.88.131' (Using password: YES) in /home/download/www/download.mtu.com/download.php on line 41
Unable to connect to database server!)
i am #### off.
cant even put
hoster on my new lap top
Reply With Quote
  #7  
Old May 15th, 2007, 11:41 AM
ddouglass ddouglass is offline
Super Moderator
  
Join Date: Nov 2004
Location: Ace, TX (5 miles past Nowhere)
Posts: 9,395
Looks like MTU is having a server problem. Instead of getting #### off, why not put in a support ticket to let them know they have a problem. It appears to be all program downloads from store account purchases.
__________________
Dale Douglass
2nd Generation Karaoke
I am not a member of the MTU Staff.
Reply With Quote
  #8  
Old May 15th, 2007, 11:45 AM
trelynda trelynda is offline
Registered User
  
Join Date: Apr 2007
Posts: 99
I submitted a ticket this morning.
Reply With Quote
  #9  
Old May 15th, 2007, 11:49 AM
robertinngham robertinngham is offline
Registered User
  
Join Date: May 2007
Location: uk
Posts: 4
have submitted a ticket
Reply With Quote
  #10  
Old May 17th, 2007, 06:47 PM
admin admin is offline
Administrator
  
Join Date: Oct 2000
Location: Raleigh, NC, USA
Posts: 10,515
Sorry this happened.

Our web master, who is very good, was baffled at this. The site download.mtu.com is on a separate server for faster downloads. The DNS to download.mtu.com was not resolving over the Internet to the IP address. He has added a direct IP link in addition in case the DNS resolution fails again in the future.

All is well at MTU land again.
__________________
Making Karaoke the best it can be!
http://www.mtu.com/
Reply With Quote
Reply

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is On


All times are GMT -4. The time now is 05:24 PM.

Contact Us - MTU.com website - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.7.1
Copyright ©2009 - 2024, Jelsoft Enterprises Ltd.
The contents of this forum are copyrighted by Micro Technology Unlimited, 2000-2008. Use of any material from these Forums is prohibited without written agreement from MTU.