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  #1  
Old June 1st, 2019, 09:45 AM
Wrahn Wrahn is offline
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Posts: 274
Unhappy Registration Code Disabled

I went on the Help to see if I had the latest Hoster upgrade and I got the message “Your Registration Code was found disabled”. What do I need to do to reinstate my Registration Code.

I have two laptops with Hoster 6.01.03 and my account is I am not a pro, I just use Hoster for friends and family. I use one of the laptops as a backup in case something goes wrong, which has never happened.

I have called MTU and sent this statement on two e-mails, but no answer since 5-2-2019.

Thanks for any help you can provide,

Wesley Rahn
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Wes

Acer 11.6 inch Aspire V-5 Laptop with Win 7 Home Intel Celeron 1007U Processor 1.50Ghz 4GB ram

Acer 15.6 inch Aspire E1-531 Laptop with Win Home 10 64, Intel B960 Processor 2.2Ghz 4GB ram.
  #2  
Old June 1st, 2019, 03:04 PM
Roy Dennis's Avatar
Roy Dennis Roy Dennis is offline
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Posts: 6,343
Re: Registration Code Disabled

Only support can help with registration problems, you should submit a help ticket, here is a link to the page: http://help.mtu.com/support/tickets/new
Fill the form in.

After submitting you should get an auto response almost immediately with a support #, follow instruction on that.

Be aware you may have to wait until Monday as not always checked on weekends or bank holidays.

The Status check is found top of this page: http://help.mtu.com/support/home.

In the mean time Is your existing version of Hoster still working ?
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  #3  
Old June 1st, 2019, 08:04 PM
Wrahn Wrahn is offline
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Join Date: Oct 2004
Posts: 274
Re: Registration Code Disabled

Thanks again Roy,

Yes, both my computers work and I really don\'t have an emergency. I was just concerned because I didn\'t have the ability to upgrade my Hoster program.

I have a ticket number and expect to finally hear from mtu

Thanks, as always you always answer questions,

Wes
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Wes

Acer 11.6 inch Aspire V-5 Laptop with Win 7 Home Intel Celeron 1007U Processor 1.50Ghz 4GB ram

Acer 15.6 inch Aspire E1-531 Laptop with Win Home 10 64, Intel B960 Processor 2.2Ghz 4GB ram.
  #4  
Old June 3rd, 2019, 03:17 PM
MTUSUPPORT MTUSUPPORT is offline
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Re: Registration Code Disabled

Hey,
It will let you install the software now.
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Old June 3rd, 2019, 03:32 PM
Wrahn Wrahn is offline
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Smile Re: Registration Code Disabled

Thanks!
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Wes

Acer 11.6 inch Aspire V-5 Laptop with Win 7 Home Intel Celeron 1007U Processor 1.50Ghz 4GB ram

Acer 15.6 inch Aspire E1-531 Laptop with Win Home 10 64, Intel B960 Processor 2.2Ghz 4GB ram.
  #6  
Old June 4th, 2019, 08:32 PM
Wrahn Wrahn is offline
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Join Date: Oct 2004
Posts: 274
Re: Registration Code Disabled

I upgraded my Hoster to 6.01.04 and when I tried to download to my Main computer I got this message from McAfee WebAdvisor:

\"Hoster 6.01.04 setup.exe contained a virus and was detected\"

It was stopped at 93% download. I have tried three times with the same results.

My next step will be to deleted McAfee from my computer, but I wanted to first check to make sure there is no problem with the setup.

Thanks,
Wes
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Wes

Acer 11.6 inch Aspire V-5 Laptop with Win 7 Home Intel Celeron 1007U Processor 1.50Ghz 4GB ram

Acer 15.6 inch Aspire E1-531 Laptop with Win Home 10 64, Intel B960 Processor 2.2Ghz 4GB ram.
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