KMA -> Mp3+g Problem

[DiggerWertz]

Roy,
I created a help ticket like you suggested in May. After a few weeks I got a message saying "We are working on this issue. I will let you know when I have something for you to try." Imagine my surprise in August when they classified my ticket as closed. I failed to mention in my previous posts that this error has cost me weeks of my time, since I have over 30,000 songs. What the heck is going on here?

[Roy Dennis]

Originally Posted by DiggerWertz

Roy,
I created a help ticket like you suggested in May. After a few weeks I got a message saying "We are working on this issue. I will let you know when I have something for you to try." Imagine my surprise in August when they classified my ticket as closed. I failed to mention in my previous posts that this error has cost me weeks of my time, since I have over 30,000 songs. What the heck is going on here?

I can tell you they are still working on it, I have been beta testing it and it is still having a problem with some of the conversions bit rates.

[DiggerWertz]

Amazing! They still haven't fixed the problem, yet they want me to spend upgrade money for a product that doesn't work! Wow

[Roy Dennis]

The version released on 29th September 1.33.01 does now convert kma 192kb to mp3+g at 192kb.

You have to install a new libmp3lame encoder as described in the manual here is a copy of the text:

IMPORTANT NOTE ABOUT MP3

To use MP3, MP3+G or ZIP formats requires a fully featured MP3_enc.dll codex be installed on your computer. Click here for instructions how to do this. This may not be allowed in some countries so it is up to you whether you install it to use MP3 with Songverter or not.
If an acceptable MP3 encoder codex is found on your computer (Songverter automatically checks it for all used functions) the message does not appear. If you choose not to install an MP3 encoder, then you cannot CREATE MP3, MP3+G and associated ZIP files. Thus, these file types will not appear as Destination Format selections.
However, Windows fully supports decoding MP3, MP3+G and associated ZIP files. Thus, these file types always appear as Source Format selections.

[DiggerWertz]

It would have been nice of them to notify me like they said they would. I still don't think I should have to pay the upgrade price for something that did not originally work.

[MTUSUPPORT]

Digger,
Please send me an email at support@mtu.com with your current Email address so I can handle this for you.

Also, this version does a bit more than the older versions, feature wise. It will now read the Titles/Artists of the Songs, takes a bit longer but allows you to find stuff easier to convert.

[stu4u]

Wonder if there is anybody there..
I am just looking at up-grading an older version of songverter? to the latest version as I too have a number of KMA files to convert to MP3+G however I notice that it is suggesting that if the converter finds zipped files it will convert and re-zip. The software I have requires the files un-zipped before it can read them which means (I think) that I have to go through and un-zip each file leaving the two files together so they can be read. Big job. Does the newer version of songverter enable you to leave the newly converted MP3+g files in the un-zipped form as one of its options? If not any suggestions?