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  #1  
Old June 18th, 2004, 06:02 PM
oakley oakley is offline
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Error: Serial Number doesn't match Registration Information

I have a Sony Vaio notebook with 98SE.

I saw somebody else had this problem also in another thread that Bryan responded to. After installation (and reinstallation -- I tried that also), the program will not start up. It says my "serial # doesn't match up with registration info".

I cut and pasted the registration code from the email you sent me and my email is correct. I'm using Windows98, so the administrator stuff shouldn't really apply. Any help would be appreciated.

The main reason I'm trying your product is the multi-session problems that Chartbuster presents on their last track. I noticed that your web site says that with some extra effort I can get these extracted. Respond as soon as you can.

Thanx,
Oakley
  #2  
Old June 23rd, 2004, 12:08 PM
MTUSUPPORT MTUSUPPORT is offline
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Oakley,

First, you must run all of the Windows Updates. If you have not done ALL of the updates, this will occur.

Next, we just found that this is a bug in our security that only occurs with Windows 98SE or ME.

Work-Around! Install a network card. So for your older laptop, you need to get a USB network card and just plug it into the laptop. It doesn't have to be activated, just plugged in.

You can use a USB network module outside the Laptop if you don't have a port to plug into.

Our engineer is working on a fix for this, but it is not solved yet.
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  #3  
Old June 28th, 2004, 03:07 PM
ddpmusic ddpmusic is offline
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Angry Microstudio Serial# Error

Hi. I just bought the Suite 4, the Internal CD burner and 100 CD's from mtu website.

I installed all the software. The only one not working is the Microstudio.
Keep saying that I have a wrong Registration Code.

I installed and uninstalled the software several times. I also copied the registration code from the email I'd received.
No spaces before or after the number.

I'm using Win 98se.
The demo runs perfectly.

Any idea?

Thanks in advance.
Diego
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  #4  
Old June 30th, 2004, 12:23 PM
terriiii terriiii is offline
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Exclamation Serial No Match for Registration NEW PROBLEM

Serial No Match for Registration NEW PROBLEM
I read the posts for this problem, last one was to install a network card temporarily until this has a solution for op sy such as ME which I have. I am on a wireless network with a wireless card installed by Roadrunner on a laptop. Now what? I cannot install both! I just bought this software, getting very discouraged here. Thanks!
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  #5  
Old July 7th, 2004, 11:15 PM
MTUSUPPORT MTUSUPPORT is offline
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Terriii,
If you have a Wireless network card, this should correctly work. Are you still unable to make the program work?
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  #6  
Old July 8th, 2004, 12:19 AM
MTUSUPPORT MTUSUPPORT is offline
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ddpmusic

Here is the answer to your problem. It is due to your computer not having a network card installed. Read my posts above.
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  #7  
Old July 9th, 2004, 05:07 PM
admin admin is offline
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To all with this problem

We have discovered a rare bug in our security code.

It only happens with Windows 98SE or ME when there is no Network (Ethernet) card installed in the computer.

To overcome this problem now, please obtain any ISA or PCI bus Network card, install it and remove then reinstall Microstudio 2.604. We found some cards for $16 that worked fine.

If this does not solve your problem, post back here.

We are now working on a software code fix for this "Serial # mismatch error" problem. We currently expect to have this available for you to test within 1-2 weeks, with a full release by the end of July.

Note this warning! Since Microsoft has formally announced they will discontinue Windows 98 and ME in 2005, we will discontinue support of 98SE and ME before the end of 2004. We simply can't justify the ongoing expense to support these outdated Operating Systems. We value each of you as our customer, so please make plans to replace your older 98/ME computers and move up to Windows XP Home or Pro.
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Last edited by admin; May 17th, 2005 at 08:20 AM.
  #8  
Old July 21st, 2004, 12:37 PM
merooster merooster is offline
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Re: Error Msg: Serial # doesn't match registration info

i have the same problem. I run win98 2nd edit. Microstudio version 2604. It was working now it is not. it says serial # does not match reg#. I have unistalled and reistalled. I copied and pasted the info for regestration. still no luck
  #9  
Old July 22nd, 2004, 12:42 PM
MTUSUPPORT MTUSUPPORT is offline
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Re: Error Msg: Serial # doesn't match registration info

Merooster,
You must have a Network card installed in your computer or you will always get this error.

The above posts will answer your problems.
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  #10  
Old July 22nd, 2004, 01:38 PM
merooster merooster is offline
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Re: Error Msg: Serial # doesn't match registration info

Quote:
Originally Posted by merooster
i have the same problem. I run win98 2nd edit. Microstudio version 2604. It was working now it is not. it says serial # does not match reg#. I have unistalled and reistalled. I copied and pasted the info for regestration. still no luck
Yes i do have ethernet card installed. that's how i get on the internet
  #11  
Old July 26th, 2004, 02:51 PM
Elaine Litwin Elaine Litwin is offline
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Re: Error Msg: Serial # doesn't match registration info

Howdy:

Everything works fine on XP - good investment folks - I strongly recomment you upgrade

Cheers

Elaine
  #12  
Old August 5th, 2004, 11:12 PM
ALAN E NORTH ALAN E NORTH is offline
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Re: Error Msg: Serial # doesn't match registration info

Bryan,

Any help yet with the Serial #/registration problem ? I'm wondering if I missed a download somewhere. I'll be upgrading to XP in a couple of weeks-but would like to get the new version of Microstudio working sooner-if possible.

No room on my motherboard for another card (network)-(will be rebuilding soon).

Al North
  #13  
Old August 5th, 2004, 11:57 PM
MTUSUPPORT MTUSUPPORT is offline
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Re: Error Msg: Serial # doesn't match registration info

Alan,
We don't yet have a fix for this. The engineer is still working on it, we may have one soon, but not sure yet.

If you add a USB network card it would work.
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  #14  
Old August 13th, 2004, 12:02 PM
MTUSUPPORT MTUSUPPORT is offline
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Re: Error: Serial Number doesn't match Registration Information

If anyone is still having this problem please Post here, I now have a new version of Microstudio that should fix the problem.
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Last edited by admin; May 17th, 2005 at 08:22 AM.
  #15  
Old August 13th, 2004, 06:01 PM
ALAN E NORTH ALAN E NORTH is offline
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Re: Error: Serial Number doesn't match Registration Information

Bryan,

I downloaded the new version and it works fine. Knew I could count on you and MTU !

Thanx,

Al North
  #16  
Old August 24th, 2004, 04:37 AM
Wyatt Wyatt is offline
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Re: Error: Serial Number doesn't match Registration Information

I am having the same problem as the previous person. I have Windows 98SE and am getting the serial number does not match reg info. Pleqase help as I am getting frustrated!

.....I have an Ethernet card.

Last edited by admin; May 17th, 2005 at 08:23 AM.
  #17  
Old August 25th, 2004, 02:44 PM
MTUSUPPORT MTUSUPPORT is offline
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Version 2.605 fixes the problem

Please click on your "Personal Download link" to download Microstudio 2.605, to fix this error.
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Last edited by admin; May 17th, 2005 at 08:24 AM.
  #18  
Old August 25th, 2004, 03:21 PM
Wyatt Wyatt is offline
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Re: Error: Serial Number doesn't match Registration Information

I've tried it three times and I have the same problem. I noticed on your site that you have a 2.607. I followed the instructions but to no avail.I keep getting the 2.605 program.
  #19  
Old August 25th, 2004, 03:54 PM
MTUSUPPORT MTUSUPPORT is offline
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Re: Error: Serial Number doesn't match Registration Information

The current version is now 2.605. Version 2.608 should be released in the next few days.

Please Run all of the Windows Updates. Once you have done this, you must uninstall Microstudio 2.605, then Reinstall the Program once the operating system has been updated. It should then work without any problems.
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  #20  
Old August 25th, 2004, 05:38 PM
bobbyd bobbyd is offline
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Re: Error: Serial Number doesn't match Registration Information

Quote:
Originally Posted by MTUSUPPORT
If anyone is still having this problem please Post here, I now have a new version for you to install and test for us. This new version of Microstudio Should now fix the problem.
I still can not run This program miss match numbers Please advise Thanks Bobby D
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