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#5954 Registration Failed, Open ticket, no response, one week
Hello,
I am a hoster user; the computer crashed and I had bitlocker on it. I have backups so I reinstalled windows and restored all data. However I am unable to register hoster because it is already associated with the previous operating system installed on the computer. I submitted a ticket a week ago to disassociate the registration key so that I can re-register it but the ticket has gone unanswered. http://help.mtu.com/helpdesk/tickets/5954 I had a show so I followed the instructions and sent a text with my name, email, and last four digits of the registration number but I did not receive a response. I also sent an email to Bryan directly. When I attempted to log into my account to check the ticket status it does not accept my login. I attempted to reset the password but I am not receiving a reset email. I receive other messages so I know my email account is valid. I am posting this to get more visibility on my ticket. Presently I must use virtual DJ instead of hoster for my shows. |
#2
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Re: #5954 Registration Failed, Open ticket, no response, one week
This was fixed for you. Were you able to get it installed?
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Bryan, MTU |
#3
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Re: #5954 Registration Failed, Open ticket, no response, one week
closing this thread as there was no response to the question.
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Roy. Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205 Show Backup: Windows 10 Acer Aspire Touch Screen V15, Intel core i5, Iris Graphics 6100 up to 8277mb dynamic video, 16Gb memory, 1 TB hybrid HDD. K-lite Mega pac. Show Computer: Windows 10, Dell Inspiron 15 7000, CPU I7-855OU, Ram 8GB, Graphics UHD620 + Nvidea GeForce 940MX, Hard Drive SSD 256GB + 1GB internal. |
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