Runtime Error in Songverter

[rcrosier]

Hi,

I just installed Songverter, and am receiving this error:

Runtime Error!
Program: ...\Micro Technology Unlimited\Songverter\Songverter.exe

abnormal program termination.

I am running Windows XP Pro SP2, Songverter 1.000.

Odd thing is that it occurs randomly. I got it when I first started the program, exited out, went back in and was able to convert about 1500 KMA files to WMA+G, and then it crashed with this error again!

I just exited the error and went back in and started it on the file that it crashed on, and it's working (for now)... we'll see how long it goes.

Any suggestions?

[sassypatty]

August 29, 2007, 5:30 pmSongverter Problems[] Client
Name: Patricia
Windows: XPHOME

Question:
Trying to use demo of Songverter and having runtime errors etc. Went to forum and seems people have lots of problems but no solutions for mine. Able to convert kma file to bin and some audio format to audio format only files but unable to convert from zip files or to zip files from kma or anything else without runtime errors. Have all necessary components, plenty of space etc on fairly decent hp machine. Tried all kinds of variations. Runtime error says this app has requested the runtime to terminate this app in an unusual way and to contact apps support team. I am assuming from reading forum pages that I am not alone in these problems. From what I read I presume I will have the same problems with the program that I'm having with the demo. Received an e-mail saying I could buy the program for $10 off by tomorrow and I really really want it but am afraid to buy it now with your new no refund policy. Suggestions or fixes????? Thank you!


August 30, 2007, 4:04 pmRE: Songverter Problems - mtusupport

If you have all of the Windows Updates, I would say that is not the problem. But You might try this FAQ anyways http://www.mtu.com/kb/index.php?action=kb&article=84

Then, you might want to make sure that you have the recommended version of the Lame_enc.dll file that supports all the MP3 operations that Songverter uses. Download it from here if you have the right to: http://www.free-codecs.com/download/Lame_Encoder.htm


August 30, 2007, 4:18 pm RE: Songverter Problems - Client
Well, as I said I have all necessary components on my machine. I already have all necessary windows updates which I know how to install. I also read everything on your site before giving up and writing to you for help. I downloaded the appropriate lame encoder file and discovered that the "very latest" version that you refer to was not as current as the one already on my computer. You should take note of the 2004 date. This indicates to me that the problem is not with my system but with your product. Is this correct?

ADMIN NOTE: SassyPatty's Dll was newer, but inferior as it does not support all the MP3 operations Songverter uses. Once she installed our recommended version she is running fine. Songerver 1.001 is being re-engineered to not just detect a Lame DLL, but to test it to insure it supports all the features Songerverter uses. If not, a notice appears and MP3 is disabled, allowing use of the other Songverter functions.

Unless you offer me further assistance I guess I will not be making use of the $10 off deal that expires today and will be waiting to see if there are improvements in your product before reconsidering purchasing it.

[rcrosier]

Originally Posted by sassypatty

August 29, 2007, 5:30 pmSongverter Problems[] Client
Name: Patricia
Windows: XPHOME

Question:
Trying to use demo of Songverter and having runtime errors etc. Went to forum and seems people have lots of problems but no solutions for mine. Able to convert kma file to bin and some audio format to audio format only files but unable to convert from zip files or to zip files from kma or anything else without runtime errors. Have all necessary components, plenty of space etc on fairly decent hp machine. Tried all kinds of variations. Runtime error says this app has requested the runtime to terminate this app in an unusual way and to contact apps support team. I am assuming from reading forum pages that I am not alone in these problems. From what I read I presume I will have the same problems with the program that I'm having with the demo. Received an e-mail saying I could buy the program for $10 off by tomorrow and I really really want it but am afraid to buy it now with your new no refund policy. Suggestions or fixes????? Thank you!


August 30, 2007, 4:04 pmRE: Songverter Problemsmtusupport

If you have all of the Windows Updates, I would say that is not the problem. But You might try this FAQ anyways http://www.mtu.com/kb/index.php?action=kb&article=84

Then, you might want to make sure that you have the very latest version of the Lame_enc.dll file. Which you can download from here http://www.free-codecs.com/download/Lame_Encoder.htm


August 30, 2007, 4:18 pmRE: Songverter Problems[ ] Client
Well, as I said I have all necessary components on my machine. I already have all necessary windows updates which I know how to install. I also read everything on your site before giving up and writing to you for help. I downloaded the appropriate lame encoder file and discovered that the "very latest" version that you refer to was not as current as the one already on my computer. You should take note of the 2004 date. This indicates to me that the problem is not with my system but with your product. Is this correct? Unless you offer me further assistance I guess I will not be making use of the $10 off deal that expires today and will be waiting to see if there are improvements in your product before reconsidering purchasing it.

Thanks. I do have all the Windows updates, and got the Lame DLL today when I installed the program. I purchased it today to get the $10 off... It's working fine for KMA to WMA files as long as I do small "bunches" of files, and don't try to do the entire directory of files at once.

[dclark]

Originally Posted by sassypatty

I downloaded the appropriate lame encoder file and discovered that the "very latest" version that you refer to was not as current as the one already on my computer. You should take note of the 2004 date. This indicates to me that the problem is not with my system but with your product. Is this correct?

I would suggest using the version of lame_enc.dll that MTU points you to. There are several out there, and the date is not always an indicator of the latest support level. You can rename the version you have and then place the new one into your C:\Windows\System32 directory. See if this helps at all.

Originally Posted by sassypatty

Unless you offer me further assistance I guess I will not be making use of the $10 off deal that expires today and will be waiting to see if there are improvements in your product before reconsidering purchasing it.

MTU is very understanding when it comes to difficulties with software and the like. I know that the company happens to be closed for the long weekend. But if you contact them regarding the inability to use the coupon before it expires, I'd bet they will most likely be able to extend it for you.

[rcrosier]

Originally Posted by dclark

I would suggest using the version of lame_enc.dll that MTU points you to. There are several out there, and the date is not always an indicator of the latest support level. You can rename the version you have and then place the new one into your C:\Windows\System32 directory. See if this helps at all.

MTU is very understanding when it comes to difficulties with software and the like. I know that the company happens to be closed for the long weekend. But if you contact them regarding the inability to use the coupon before it expires, I'd bet they will most likely be able to extend it for you.

Interestingly, I'm doing conversions of SMALL batches of files, say 100-500 at a time, and it has NOT crashed on me since I started this method...!!! Being a former software developer, I'm thinking that this MAY help point MTU to what's causing the error... at least for my method of conversions.

[ddouglass]

Originally Posted by rcrosier

Interestingly, I'm doing conversions of SMALL batches of files, say 100-500 at a time, and it has NOT crashed on me since I started this method...!!! Being a former software developer, I'm thinking that this MAY help point MTU to what's causing the error... at least for my method of conversions.

By doing the large batch you were trying you could be running out of page space and memory, preventing the program from recieving data or a response on time. Consider this. How many times are you going to be converting that many files at once? It's like importing into Hoster...it takes along time to begin with, but after that you will add much less at a time as you update your listings with the new releases.

[sassypatty]

Mr Dale Douglass: I appreciate your response. If you read back to my original post on 8/30 to rcrosier with my copy of the e-mail to MTU support and read it you will see that I did state exactly what the runtime error said! You will also note that the response I got was to download the "very latest version" of the dll file.

ADMIN NOTE: I edited the "MTU quote" above to make it correctly worded. Thus, Sassypatty is right in what she said here. I didn't want others reading this to have the same confusion.

This is the first time someone has said that the dll file chosen is "not" the latest version. I will give it a try since I saved it in a file. I will be unable to do so until next week sometime at this point but will let you know what happens. Am curious to know if Steve from the other thread regarding this exact same situation (with the exact same error message) who has been talking to a tech has actually done so as well. I guess we will wait until he returns in a week also.

Thank you for your help and courteous response.

[admin]

Originally Posted by rcrosier

Interestingly, I'm doing conversions of SMALL batches of files, say 100-500 at a time, and it has NOT crashed on me since I started this method...!!! Being a former software developer, I'm thinking that this MAY help point MTU to what's causing the error... at least for my method of conversions.

Thanks for this bug lead! Greatly appreciated!!!

We've added it to our Songverter 1.001 spec to do this week. Look for a fix soon.

[rcrosier]

Originally Posted by admin

Thanks for this bug lead! Greatly appreciated!!!

We've added it to our Songverter 1.001 spec to do this week. Look for a fix soon.

You are most welcome! I hope it helps.

[sassypatty]

I've been thinking about doing just that with the dll file. Thank you! I did mention in my e-mails to MTU the coupon and the expiration date and my unwillingness to buy prior to it's expiration today. I also have had opportunity in the recent past to be e-mailing with Dave Cox from MTU and sent him a personal e-mail regarding this situation. We will see what happens. Also, did not know they were closed already for the long weekend since it is thursday. Again, thanks! If I try the dll file I'll post regarding my success. I'm not real excited currently since the KMA files would need renaming anyway. I'm starting to think I should just rerip those discs into the other format instead so I get automatic song naming and just forget songverter for now.

[sassypatty]

Just to let you know this error was occurring in the demo version as I mentioned previously. I was only attempting to do one file at a time. It did not happen when I converted from an audio file format but did happen when attempting to convert KMA or zips to any other formats. I accomplished converting from KMA to a bin and that was all. I could not convert the bin after. Also my KMA files were loaded straight from discs into Hoster. Perhaps this info will be useful at some point. May still try that dll file just to see. I also note that people are having trouble running some of their converted files after the fact. Have you guys played the songs and had any problems?

[rcrosier]

Originally Posted by sassypatty

Just to let you know this error was occurring in the demo version as I mentioned previously. I was only attempting to do one file at a time. It did not happen when I converted from an audio file format but did happen when attempting to convert KMA or zips to any other formats. I accomplished converting from KMA to a bin and that was all. I could not convert the bin after. Also my KMA files were loaded straight from discs into Hoster. Perhaps this info will be useful at some point. May still try that dll file just to see. I also note that people are having trouble running some of their converted files after the fact. Have you guys played the songs and had any problems?

Hmmmm... Mine were also all loaded from CD's, except for a few that I purchased online and downloaded, converted and imported from HD.

I've only run ONE WMA file, for audio only, and it was OK. I'll be trying more tonight, as I'm hosting a Karaoke night, and will try a few WMA's early in the night.

[ddouglass]

Originally Posted by sassypatty

Just to let you know this error was occurring in the demo version as I mentioned previously. I was only attempting to do one file at a time. It did not happen when I converted from an audio file format but did happen when attempting to convert KMA or zips to any other formats. I accomplished converting from KMA to a bin and that was all. I could not convert the bin after. Also my KMA files were loaded straight from discs into Hoster. Perhaps this info will be useful at some point. May still try that dll file just to see. I also note that people are having trouble running some of their converted files after the fact. Have you guys played the songs and had any problems?

If you don't use the dll that MTU points you to you will have problems, especially with anything to do with MP3, MP3+G, zipped MP3+G or KMA files created from the same (HDMP3 and HDZIP).

That dll was chosen because the more current one (date-wise) would not handle all the formats.

Nowhere in your copied ticket info or in any of your posts here have you stated the exact error message. Runtime errors cover a multitude of sins so that isn't much help in determining the exact problem.

[baransy]

I have a brand new PC, super fast, Windows XL, 2 gigs of ram, 500 gig HD WD external.

At the thought of being able to convert my 6000 karaoke songs from kma to mp3+g ( when I ripped my library with Hoster, I knew of no other options) Now Im stuck with 6000 karaoke songs that took me 3 months to rip and no other program will play them. I have bought Hoser 3 times and as we change computers and / or need to format I cant get Hoster to allow me to re instal the program. So I immediately bought the congverter program (not trial version)

I fought to get the exact suggested lame file in the windows system folder as instructed.

I stopped all programs, office, antivirus to dedicate the machine to this large conversion process.

after 1000 or so converts we get the following message

"Microsoft Visual C++ Runtime library"

Program...les\micro technology unlimited\songverter\songverter.exe

this application has requested the runtime to terminate it in an unusual
way. Please contact application support team.

I dont know if the 1000 songs converted are okay or not? I am trying to convert to mp+3 at 192k and dont know if thats best?

Help

[mindonstrike]

Originally Posted by baransy

...I dont know if the 1000 songs converted are okay or not?

Odds are that if the last couple of songs are okay then the other 999 will be as well

I am trying to convert to mp+3 at 192k and dont know if thats best?

Help

If you are talking audio quality it will depend on what the kma's were ripped at. Since wma (the audio portion of a kma) is generally better quality than mp3, you'll have to stick to a higher bit rate for mp3 than what the kma was ripped at. IE: if the kma's were at 128 or less then mp3 at 192 will probably be compareable.

Sam

[ddouglass]

Originally Posted by baransy

I have bought Hoser 3 times and as we change computers and / or need to format I cant get Hoster to allow me to re instal the program.

Did you submit any support tickets or support web-emails to have your registration reset? Each copy of Hoster allows you to install it on 2 computers (which means you have licenses for 6 computers if you bought it 3 times).

[Monolithent]

I am using the demo of Sonverter1.001. I am trying to test convert an MP3+G (combo .MP3 and .CDG) to a KMA for use on my work machine which is running an out of date version of Hoster and cannot read MP3+G. I have all Windows updates and installed the lame encoder recommended in the system32 folder on my machine. I don't want to spend the money on the program until I can verify that it works for my needs.

I keep getting the runtime error with no really useful information.

I am wondering if it might be that I am using a 64 Bit OS?

Any new suggestions?

Here are the specs on my office machine.
Custom built
Gigabyte GA-M55 Plus S3G Ver 1.0
AMD Athlon 64 3800 AM2 Processor 2.4GHz
1024MB DDR2 Ram 533MHz
300GB 7200RPM WD SATA 3 drive
Windows Vista64 Home Premium
Dual Plextor PX-712A Burners
SoundBlaster Audigy 2

If there are any other specs or questions that need to be answered I would be more than happy to answer them.

Please help,

Jon

Monolith Entertainment

[baransy]

While using Songverter to convert KMA to mp3+g

I got a new message / error

"Songverter.exe - common language runtime debugging service

Process id = 0xa918 (2328) thread id = 0xa58 (2648)
click ok to terminate the application
click cancel to de bug the application

I clicked cancel to de bug

message songverter.exe no debugger found
registered JIT debugger is not avaialble. An attempt to launce a JIT debugger with the following command resulted in an error code 0x2 (2) cordbg.exe ! a 0x918

Help!

Matthew

[dclark]

Originally Posted by baransy

While using Songverter to convert KMA to mp3+g

I got a new message / error

"Songverter.exe - common language runtime debugging service

Process id = 0xa918 (2328) thread id = 0xa58 (2648)
click ok to terminate the application
click cancel to de bug the application

I clicked cancel to de bug

message songverter.exe no debugger found
registered JIT debugger is not avaialble. An attempt to launce a JIT debugger with the following command resulted in an error code 0x2 (2) cordbg.exe ! a 0x918

Help!

Matthew

Did you happen to download the version of "lame_enc.dll" that MTU recommends? If not, you will want to rename the one you have and then Songverter will give you a message that tells you where to download the MTU recommended version. There are several out there that do not have the APIs that MTU requires, and crashes like the one you describe here are the result. Try this and post your results back here. Thanks.

[Monolithent]

Please disregard my previous post. I went through and tried everything again and it is working fine now.

I am not sure which one is actually working at the moment but the recommended Lame Encoder is installed in both the Windows folder of my machine and the system32 folder at the same time. After that I did a restart and it seems to be working fine.

I did find that using a zipped MP3+G file led to a serious lag in the graphics wipe. Extracting the files and trying again using MP3+G as the type of file instead of ZIP seems to work much better.

Thanks for looking.

Jon,

Monolith Entertainment