Plextor

genefan69 · #1 March 3rd, 2006, 10:10 AM

For the longest time, I have used the Plextor that I purchased from you that installs right into my tower. Recently it finally bit the dust, and I had to pull out the first Plextor I purchased from you which runs throught the usb port, but I can't seem to get microstudio to recognize it. What do I do?

**MTUSUPPORT** · #2 March 23rd, 2006, 12:55 PM

Did you get this working?

If not, the only thing that I can think of that would cause this is that yor ASPI driver or Motherboard drivers were damaged. Does the computer Recognize the drive?

genefan69 · #3 March 25th, 2006, 05:09 PM

Quote:

Originally Posted by MTUSUPPORT

Did you get this working?

If not, the only thing that I can think of that would cause this is that yor ASPI driver or Motherboard drivers were damaged. Does the computer Recognize the drive?

It's a brand new computer----I am sure nothing is damaged!

genefan69 · #4 March 25th, 2006, 05:11 PM

By the way, the computer does recognize the drive-as far as the ASPI drive, that is why I am contacting you!

#5 March 26th, 2006, 01:33 AM

What kind of computer did you purchase,what are the specs on it relating to the mbd, grapics card, and sound card and are you having issues installing any other software on the unit?

**MTUSUPPORT** · #6 March 27th, 2006, 03:35 PM

Also, what are the exact errors or messages that you are getting? What version of Microstudio are you using?

If your Microstudio shows No for karaoke on this drive, then the problem is you have an older version of the software. You will need the latest version 2.612 to support a newer Plextor PX-716A or UF model drive.

You can open Microstudio go to the Help Menu\About, it will tell you what version you are running here.

**MTUSUPPORT** · #7 April 4th, 2006, 11:32 AM

If the Drive is recognized, but states NO for Karaoke, then your problem is that you have and Older version of Microstudio installed. You need to upgrade to the newer version to fix this. Here is how to get in your store account, if you have purchased within 1 year the software will be there, if not you will need to purchase the upgrade.

Here is the FAQ on the Store Account: http://www.mtu.com/support/faq/faq-website.htm

**admin** · #8 May 2nd, 2006, 10:31 PM

genefan69, did you solve your problem, or are you still having trouble?

I'd like to close this Thread if you are now running.

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