MTU.Community


Go Back   MTU.Community > Vogone & Vogone Easy Software > Vogone Help

Vogone Help Post Vogone questions, tips and suggestions here.

Closed Thread
 
Thread Tools Display Modes
  #1  
Old April 7th, 2004, 09:17 PM
dwhiting dwhiting is offline
Registered User
 
Join Date: Dec 2002
Posts: 11
Vogone 2.20 installation

Hi, I've recently formatted my hard drive. Now trying to reinstall
Vogone 2.20 but it wont let me. It says it is already registered to a different MAC address. I have a new NIC so how can I get this installed now. Can you reset my Reference code so i can reinstall it.
  #2  
Old April 13th, 2004, 08:52 AM
dwhiting dwhiting is offline
Registered User
 
Join Date: Dec 2002
Posts: 11
Unhappy With Support For Vogone Registration

I have thus far posted a forum here, emailed support, emailed MTU president, and telephoned MTU and still have not had anyone help me with my problem. This is very poor support for a product that I paid $55 for. I am still unable to reinstall Vogone 2.200 because I have a new NIC and it's MAC address does not match the one MTU has registered to my software. This is getting very frustrating now. WOULD SOMEONE FROM SUPPORT PLEASE FIX THIS PROBLEM!
  #3  
Old April 13th, 2004, 10:33 AM
MTUSUPPORT MTUSUPPORT is offline
Moderator
 
Join Date: Nov 2000
Location: Raleigh, NC
Posts: 5,253
Try again and it should now work. You only had it installed on one computer. I am not sure what the problem was.
__________________
Bryan, MTU
  #4  
Old April 13th, 2004, 11:30 AM
admin admin is offline
Administrator
 
Join Date: Oct 2000
Location: Raleigh, NC, USA
Posts: 10,515
For what it is worth...

Businesses have staffing shortages from time to time.

April 2nd to the 11th our Salesman was on vacation, placing extra demands on all of us.

April 8th to the 11th our President took vacation to celebrate his Birthday.

April 9th was Good Friday, which is an MTU Holiday and all business operations were shut down.

We typically don't answer Forum posts over the weekend, especially Easter weekend.

Thus, when you posted on Wednesday, April 7th, we were already in a time crunch and support had fallen behind.

I trust you are now operational again from MTUSUPORT's help this morning. I am sorry that we were not able to respond as fast as you desired, and maybe my post will help you understand why.
__________________
Making Karaoke the best it can be!
http://www.mtu.com/
  #5  
Old April 13th, 2004, 12:23 PM
dwhiting dwhiting is offline
Registered User
 
Join Date: Dec 2002
Posts: 11
thank you

I am at work now but I will try as soon as I get home. thank you for your help. I will post my results when I get home.
  #6  
Old April 14th, 2004, 06:25 PM
dwhiting dwhiting is offline
Registered User
 
Join Date: Dec 2002
Posts: 11
Thanks

I now have Vogone reinstalled. Thanks for the help.
Closed Thread


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


All times are GMT -4. The time now is 07:08 AM.


Powered by vBulletin® Version 3.7.1
Copyright ©2009 - 2024, Jelsoft Enterprises Ltd.
The contents of this forum are copyrighted by Micro Technology Unlimited, 2000-2008. Use of any material from these Forums is prohibited without written agreement from MTU.