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  #1  
Old May 16th, 2019, 08:01 PM
danny_g danny_g is offline
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vogone easy not regestering

turns out that when that laptop that got stolen was stolen, my copy of Vogone Easy was on it. unfortunately, the last few times that I tried the help ticket, it didn\'t go through. With another MTU product, it took coming onto the forum to get that back. I am hoping that that might be the case here as well.
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Old May 20th, 2019, 03:21 PM
danny_g danny_g is offline
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Re: vogone easy not regestering

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Originally Posted by danny_g View Post
turns out that when that laptop that got stolen was stolen, my copy of Vogone Easy was on it. unfortunately, the last few times that I tried the help ticket, it didn\\\\\\\'t go through. With another MTU product, it took coming onto the forum to get that back. I am hoping that that might be the case here as well.
ok got a comfirmation of a ticket. I am assuming that I still have another 24 hours before any response since the ticket got put in on Saturday morning.

it looks like the ticket entry from trying to register a product and failing is what is not working because I ended up going to the regular submit ticket and that\'s when I finally got a comfirmation email.
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Old May 25th, 2019, 11:00 AM
danny_g danny_g is offline
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Re: vogone easy not regestering

Apparently Support seems to be on vacation because I haven\'t heard a peep and it\'s been 7 days or so since I put the ticket in. I thought it was only supposed to take 48 business hours.
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Old May 25th, 2019, 03:00 PM
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RIKKI TIKKI RIKKI TIKKI is offline
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Re: vogone easy not regestering

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Apparently Support seems to be on vacation because I haven\\\'t heard a peep and it\\\'s been 7 days or so since I put the ticket in. I thought it was only supposed to take 48 business hours.
Danny,

Check your junk files also... sometimes the reply doesn\'t get past your virus protection... Especially if MTU is not marked as safe...
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Old May 25th, 2019, 05:24 PM
danny_g danny_g is offline
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Re: vogone easy not regestering

I believe that it should get through. The ticket confirmation cane into my main folder. Everytime I go into MTU to check the ticket, it\'s being processed.
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Old June 9th, 2019, 09:50 PM
danny_g danny_g is offline
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Re: vogone easy not regestering

Support not bothering with ticket been close to a month and no action. Wanted to use Vogone Easy to save me money even though the new method that I am paying for actually works better than even Vogone Pro
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Old June 9th, 2019, 10:21 PM
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Re: vogone easy not regestering

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Originally Posted by danny_g View Post
Support not bothering with ticket been close to a month and no action. Wanted to use Vogone Easy to save me money even though the new method that I am paying for actually works better than even Vogone Pro
Danny ... itís not like support to neglect you for that long, Iíll guess that you might have maybe missed a communication, and a little persistence would solve the misunderstanding or miscommunication... try support tomorrow using live chat maybe? Ask them to reset your registration code for Vogone Easy... again, good luck!

P.S. Vogone Pro is one of the best vocal removing software Iíve used! YMMV
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Old June 10th, 2019, 10:08 PM
danny_g danny_g is offline
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Re: vogone easy not regestering

Checked the junk mail. Nothing from MTU Help at all in them. All correspondence between me and them shows up in my regular email inbox. I have had to change my password a couple of times due to a faulty memory.
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Old June 10th, 2019, 10:12 PM
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Re: vogone easy not regestering

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Originally Posted by danny_g View Post
Checked the junk mail. Nothing from MTU Help at all in them. All correspondence between me and them shows up in my regular email inbox. I have had to change my password a couple of times due to a faulty memory.
Live Chat... then weíll figure out your problem with support... Right?
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  #10  
Old June 13th, 2019, 10:02 AM
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Re: vogone easy not regestering

Danny,
Not sure why you did not get a response, but I found where it was fixed over 3 weeks ago. So you should have gotten the email stating that you could reinstall it. I just double checked, and it should let you install it now.
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  #11  
Old June 18th, 2019, 11:23 PM
danny_g danny_g is offline
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Re: vogone easy not regestering

Fixed. You can lock this thread
  #12  
Old June 19th, 2019, 06:31 AM
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Re: vogone easy not regestering

Ok Closing this now.
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