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  #1  
Old September 10th, 2005, 02:55 PM
yenkoturbo yenkoturbo is offline
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Join Date: Jan 2005
Posts: 10
registration # - reinstalling again

Once again my computer crashed and I had to have everything reinstalled.
I cannot reinstall my Microstudio V2.517, Vogone V2.210, KHP V4.103 and Keyrite V1.400. I think I need registration codes again. Can you help me?
Thanks,
Sandy (yenkoturbo)
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  #2  
Old September 13th, 2005, 05:34 PM
MTUSUPPORT MTUSUPPORT is offline
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Location: Raleigh, NC
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If you are entitled to the download still, purchased within 1 yr, you can still get to the Download in your Store Account. This is located at: http://www.mtu.com/catalog/index.php

Type in your Email address and then Say send me password. You can then login to your account.
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Bryan, MTU
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  #3  
Old September 14th, 2005, 12:39 PM
yenkoturbo yenkoturbo is offline
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Posts: 10
Reinstall not a download purchase

Your response to my needing the codes necessary to reinstall my 4 programs does not help. I do not have a Store Account. My programs are loaded back in with the disc, Karaoke Suite 4, that I purchased a along with a Plexwriter. When I attempt to reload with the disc, it is looking for a registration code, which I beleive must change everytime you reload computer.
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  #4  
Old September 15th, 2005, 05:48 PM
MTUSUPPORT MTUSUPPORT is offline
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EVERY CUSTOMER now has a Store account. Go to the above link and do as stated, this is the only way that you can get them.
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  #5  
Old September 19th, 2005, 07:02 PM
yenkoturbo yenkoturbo is offline
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Join Date: Jan 2005
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Response to last support message.

I did not see a link above your last response, but I did go to the My Account page. I could not log in. It says I do not have a store account. I could create one, but I figured it would not help me as I have explained before I did not get my programs originally through a download. It is a CD disc that I purchased from your company several years ago and I previously just needed to put the correct (new) codes in. I understand you need security, but you make it so difficult for those who have paid for your software programs to continue to use them. I am at a loss what to do. Please try to help me this time.
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  #6  
Old September 19th, 2005, 07:24 PM
yenkoturbo yenkoturbo is offline
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Posts: 10
Addendum to last post.

When I purchased your programs, my email address was different-(yenkoturbo@aol.com). If that is the email address I am listed with in My Account if I try to ask for a new password in My Account the new password will go to the wrong email address.
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