MTU.Community


Go Back   MTU.Community > Vogone & Vogone Easy Software > Vogone Easy Help

Vogone Easy Help Post Vogone Easy questions, tips and suggestions here.

Reply
 
Thread Tools Display Modes
  #1  
Old May 16th, 2019, 08:01 PM
danny_g danny_g is offline
Frequent Member
 
Join Date: May 2001
Posts: 475
vogone easy not regestering

turns out that when that laptop that got stolen was stolen, my copy of Vogone Easy was on it. unfortunately, the last few times that I tried the help ticket, it didn\'t go through. With another MTU product, it took coming onto the forum to get that back. I am hoping that that might be the case here as well.
Reply With Quote
  #2  
Old May 20th, 2019, 03:21 PM
danny_g danny_g is offline
Frequent Member
 
Join Date: May 2001
Posts: 475
Re: vogone easy not regestering

Quote:
Originally Posted by danny_g View Post
turns out that when that laptop that got stolen was stolen, my copy of Vogone Easy was on it. unfortunately, the last few times that I tried the help ticket, it didn\\\\\\\'t go through. With another MTU product, it took coming onto the forum to get that back. I am hoping that that might be the case here as well.
ok got a comfirmation of a ticket. I am assuming that I still have another 24 hours before any response since the ticket got put in on Saturday morning.

it looks like the ticket entry from trying to register a product and failing is what is not working because I ended up going to the regular submit ticket and that\'s when I finally got a comfirmation email.
Reply With Quote
  #3  
Old May 25th, 2019, 11:00 AM
danny_g danny_g is offline
Frequent Member
 
Join Date: May 2001
Posts: 475
Re: vogone easy not regestering

Apparently Support seems to be on vacation because I haven\'t heard a peep and it\'s been 7 days or so since I put the ticket in. I thought it was only supposed to take 48 business hours.
Reply With Quote
  #4  
Old May 25th, 2019, 03:00 PM
RIKKI TIKKI's Avatar
RIKKI TIKKI RIKKI TIKKI is offline
VIP
 
Join Date: Sep 2006
Location: NOGALES, AZ.
Posts: 1,162
Re: vogone easy not regestering

Quote:
Originally Posted by danny_g View Post
Apparently Support seems to be on vacation because I haven\\\'t heard a peep and it\\\'s been 7 days or so since I put the ticket in. I thought it was only supposed to take 48 business hours.
Danny,

Check your junk files also... sometimes the reply doesn\'t get past your virus protection... Especially if MTU is not marked as safe...
__________________
Rick
Rikki Tikki Karaoke

Test Computer: Dell Precision M6700--Intel I7 3720 QM Quad 3rd Gen 2.6 ghz--16 gb Ram
Integrated Onboard Graphics, 2 gb DDR2 dedicated Video Memory--500 gb SSD & 1TB SATA HD--Windows 7 Pro--External HD WD 2 tb


Show Computer: Acer Aspire 7750G-6645--Intel i5 Core 2.5 ghz--8 gb RAM--WMP 12--IE 9--AMD Radeon HD 7670M, 1gb VRAM--1 TB SSD--Windows 7 Home Premium -- 64 bit


External Optical Drives: Plextor 760A & 712A
Reply With Quote
  #5  
Old May 25th, 2019, 05:24 PM
danny_g danny_g is offline
Frequent Member
 
Join Date: May 2001
Posts: 475
Re: vogone easy not regestering

I believe that it should get through. The ticket confirmation cane into my main folder. Everytime I go into MTU to check the ticket, it\'s being processed.
Reply With Quote
  #6  
Old June 9th, 2019, 09:50 PM
danny_g danny_g is offline
Frequent Member
 
Join Date: May 2001
Posts: 475
Re: vogone easy not regestering

Support not bothering with ticket been close to a month and no action. Wanted to use Vogone Easy to save me money even though the new method that I am paying for actually works better than even Vogone Pro
Reply With Quote
  #7  
Old June 9th, 2019, 10:21 PM
RIKKI TIKKI's Avatar
RIKKI TIKKI RIKKI TIKKI is offline
VIP
 
Join Date: Sep 2006
Location: NOGALES, AZ.
Posts: 1,162
Re: vogone easy not regestering

Quote:
Originally Posted by danny_g View Post
Support not bothering with ticket been close to a month and no action. Wanted to use Vogone Easy to save me money even though the new method that I am paying for actually works better than even Vogone Pro
Danny ... itís not like support to neglect you for that long, Iíll guess that you might have maybe missed a communication, and a little persistence would solve the misunderstanding or miscommunication... try support tomorrow using live chat maybe? Ask them to reset your registration code for Vogone Easy... again, good luck!

P.S. Vogone Pro is one of the best vocal removing software Iíve used! YMMV
__________________
Rick
Rikki Tikki Karaoke

Test Computer: Dell Precision M6700--Intel I7 3720 QM Quad 3rd Gen 2.6 ghz--16 gb Ram
Integrated Onboard Graphics, 2 gb DDR2 dedicated Video Memory--500 gb SSD & 1TB SATA HD--Windows 7 Pro--External HD WD 2 tb


Show Computer: Acer Aspire 7750G-6645--Intel i5 Core 2.5 ghz--8 gb RAM--WMP 12--IE 9--AMD Radeon HD 7670M, 1gb VRAM--1 TB SSD--Windows 7 Home Premium -- 64 bit


External Optical Drives: Plextor 760A & 712A
Reply With Quote
  #8  
Old June 10th, 2019, 10:08 PM
danny_g danny_g is offline
Frequent Member
 
Join Date: May 2001
Posts: 475
Re: vogone easy not regestering

Checked the junk mail. Nothing from MTU Help at all in them. All correspondence between me and them shows up in my regular email inbox. I have had to change my password a couple of times due to a faulty memory.
Reply With Quote
  #9  
Old June 10th, 2019, 10:12 PM
RIKKI TIKKI's Avatar
RIKKI TIKKI RIKKI TIKKI is offline
VIP
 
Join Date: Sep 2006
Location: NOGALES, AZ.
Posts: 1,162
Re: vogone easy not regestering

Quote:
Originally Posted by danny_g View Post
Checked the junk mail. Nothing from MTU Help at all in them. All correspondence between me and them shows up in my regular email inbox. I have had to change my password a couple of times due to a faulty memory.
Live Chat... then weíll figure out your problem with support... Right?
__________________
Rick
Rikki Tikki Karaoke

Test Computer: Dell Precision M6700--Intel I7 3720 QM Quad 3rd Gen 2.6 ghz--16 gb Ram
Integrated Onboard Graphics, 2 gb DDR2 dedicated Video Memory--500 gb SSD & 1TB SATA HD--Windows 7 Pro--External HD WD 2 tb


Show Computer: Acer Aspire 7750G-6645--Intel i5 Core 2.5 ghz--8 gb RAM--WMP 12--IE 9--AMD Radeon HD 7670M, 1gb VRAM--1 TB SSD--Windows 7 Home Premium -- 64 bit


External Optical Drives: Plextor 760A & 712A
Reply With Quote
  #10  
Old June 13th, 2019, 10:02 AM
MTUSUPPORT MTUSUPPORT is offline
Moderator
 
Join Date: Nov 2000
Location: Raleigh, NC
Posts: 5,230
Re: vogone easy not regestering

Danny,
Not sure why you did not get a response, but I found where it was fixed over 3 weeks ago. So you should have gotten the email stating that you could reinstall it. I just double checked, and it should let you install it now.
__________________
Bryan, MTU
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -4. The time now is 07:05 AM.


Powered by vBulletin® Version 3.7.1
Copyright ©2009 - 2019, Jelsoft Enterprises Ltd.
The contents of this forum are copyrighted by Micro Technology Unlimited, 2000-2008. Use of any material from these Forums is prohibited without written agreement from MTU.