Microstudio update gets error message

[Port-a-Party]

I am a registered user. I bought my Microstudio program direct from MTU. When I loaded the update in, I can't run it. I get an error message regarding the operating system and the computer hardware in use. I looked into the error report contents and saw system information that does not match my computer. How can I correct this? Microstudio worked before I updated the version.

[ddouglass]

We need to know what exactly the error message said in order to determine the fix action.

[Port-a-Party]

Error report was sent to MTU Tuesday 2:30 est
AppNameicrostudio.exe
AppVer 3.0.0.1
ModName: ntdll.dll
ModVersion: 5.1.2600.2180
Offset: 00001230
Exception information
Code:0x80000003
Flags: 0x00000000
Record 0x00000000000000
Address: 0x000000007c901230
System information: Windows NT 5.1 Build:2600 (I have Windows XP)
CPU Vendor code: 756E6547 - 49656E69 - 6C65746E
There is a ton of info after this.
It says the following files will be included in this report:
C:\DOCUME~1\w\LOCALS~1\Temp\6d9a_appcompat.txt

[ddouglass]

Originally Posted by Port-a-Party

Error report was sent to MTU Tuesday 2:30 est
AppNameicrostudio.exe
AppVer 3.0.0.1
ModName: ntdll.dll
ModVersion: 5.1.2600.2180
Offset: 00001230
Exception information
Code:0x80000003
Flags: 0x00000000
Record 0x00000000000000
Address: 0x000000007c901230
System information: Windows NT 5.1 Build:2600 (I have Windows XP)
CPU Vendor code: 756E6547 - 49656E69 - 6C65746E
There is a ton of info after this.
It says the following files will be included in this report:
C:\DOCUME~1\w\LOCALS~1\Temp\6d9a_appcompat.txt

Windows NT 5.1 Build:2600 is Windows XP so that is the correct information.

First thing is to make sure your Windows XP has all the updates installed. This will prevent the installation if not done.