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#1
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![]() (Posted 3 days ago as trouble ticket, no reads or responses)
I am currently on Hoster 3.321. It works correctly. I purchased and downloaded the hoster 4.08 update. I have tried several times to install this update, carefully copying the update key from the bottom of the registration page. I also re-downloaded the hoster408setup.exe in case it was corrupt. When I do the submit to MTU step, it comes back with 'You entered an upgrade registration code in the original registration code field" ???????? I then tried using the registration code under 'show registration code' on the 3.321 version, and got 'This registration code is for a different product....." What does it want, and where do I find it?????? |
#2
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Hey Klanctot,
Dale is better at this than me but I'll give it a shot. Since you are seeing the "You entered an upgrade registration code in the original registration code field" I would guess that you are unistalling 3.321 before you upgrade. Make sure 3.321 on your machine and try to install 4.08. If you purchased the upgrade (which the error message says you did ![]() I hope this helps. Jim ![]()
__________________
![]() http://madjim.com http://www.myspace.com/madjimhall http://www.youtube.com/madjimhall Test Comp #1: P4 3GHz * 3gb RAM * XP Home SP3 * IE8 * WMP11 * NF3.5 * Onboard Sound * Onboard Video * * * MTU Rack (Show Computer) * P4 3GHz * 3gb RAM* XP Home SP3 * IE7 * WMP11 * NF3.5 * Sound Blaster PCI-512 * ATI Raydeon 9200 |
#3
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Or you simply grabbed the 3.xx registration code instead of the 4.xx code by mistake. Login to your store account
https://www.mtu.com/catalog/login.php and make sure you grab the 4.xx code.
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Show PC Lenovo nVidia 3.2ghz proc Win 8.1 64bit Vid: nVidia GT720 2gb mem Aud: Lexicon Alpha Mem: 8gb ram HD: 1tb int/1tb int Test PC ASUS AMD 4ghz 8 core proc Win 7 Pro 32 bit Vid: LP Radeon HD 5450 Video Card - 1GB Aud: Lexicon Omega USB I/O Interface Mem: 16gb ram HD: 1TB/1TB Like us on Facebook http://facebook.com/lonmanproductions |
#4
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Quote:
Both codes were tired. They tried the 3.321 code because the 4.08 code didn't work for them. With 3.321 installed first the upgrade code will work. Jim ![]()
__________________
![]() http://madjim.com http://www.myspace.com/madjimhall http://www.youtube.com/madjimhall Test Comp #1: P4 3GHz * 3gb RAM * XP Home SP3 * IE8 * WMP11 * NF3.5 * Onboard Sound * Onboard Video * * * MTU Rack (Show Computer) * P4 3GHz * 3gb RAM* XP Home SP3 * IE7 * WMP11 * NF3.5 * Sound Blaster PCI-512 * ATI Raydeon 9200 |
#5
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Quote:
__________________
Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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#6
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![]() It worked this time, with the same code, but NOTHING DIFFERENT WAS DONE! If one of the support team 'reset' my password, etc. I would appreciate knowing about it, as I did nothing different on this upgrade, than on the previous TEN!. I know which code to use, confirmed both from the order form and the email, and I did pick upgrade each time.
Thank you all for your help, but would appreciate it if the Admins would tell me what they changed, if anything? |
#7
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If you didn't submit a ticket and they didn't post anything here then they didn't change anything.
For one there is no "password" just your email address for you registered for your account and the registration code for each product.
__________________
Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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#8
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Klanctot,
Did you restart your computer before the upgrade worked? The "not upgrading" issue may have been a Windows thing. I always restart my computer before I do any upgrade on any program including non-MTU programs. Computers, go figure! ![]() Jim ![]()
__________________
![]() http://madjim.com http://www.myspace.com/madjimhall http://www.youtube.com/madjimhall Test Comp #1: P4 3GHz * 3gb RAM * XP Home SP3 * IE8 * WMP11 * NF3.5 * Onboard Sound * Onboard Video * * * MTU Rack (Show Computer) * P4 3GHz * 3gb RAM* XP Home SP3 * IE7 * WMP11 * NF3.5 * Sound Blaster PCI-512 * ATI Raydeon 9200 |
#9
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![]() I did submit a ticket, which STILL has not been viewed after 5 days, BTW. Also, I meant to say registration code, not password. Finally, I did reboot between each attempt, and all of the service packs, patches, etc. were current, and had not changed for the duration of the problem and its ultimate clearing.
In any case, thanks for the online help. Just wish I knew what changed between then and now. The registration system seems to be very fussy. __________________ If you didn't submit a ticket and they didn't post anything here then they didn't change anything. For one there is no "password" just your email address for you registered for your account and the registration code for each product. __________________ |
#10
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This was a bug on the website. Please Submit a ticket that is under the Emergency when you have a problem such as this.
It took the programmer about 4 days to find this problem and fix it. Ended up that a file was ovewritten when they were doing some upgrades to the website.
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Bryan, MTU |
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