Support Ticket not answered?

[George]

Originally Posted by admin

If you have bought Vogone version 3.004 or prior, and did not receive an email with a discount coupon, then create a Support Ticket and give us who you are, the email you purchased with, and what version of Vogone you are running. We will send you the discount offer, good through July 31, 2007.

Per the above, submitted ticket on 7/11, and is still not viewed as of today,7/16. Not complaining, just wondering whar the normal time is for processing tickets, especially since those of this nature are fighting a clicking clock.