MTU.Community


Go Back   MTU.Community > Vogone & Vogone Easy Software > Vogone Help
Reload this Page Support Ticket not answered?
FAQ Calendar Today's Posts

Vogone Help Post Vogone questions, tips and suggestions here.

Reply
 
Thread Tools Display Modes
  #1  
Old July 16th, 2007, 04:11 PM
George George is offline
Registered User
  
Join Date: Jun 2001
Posts: 5,299
Quote:
Originally Posted by admin View Post
If you have bought Vogone version 3.004 or prior, and did not receive an email with a discount coupon, then create a Support Ticket and give us who you are, the email you purchased with, and what version of Vogone you are running. We will send you the discount offer, good through July 31, 2007.
Per the above, submitted ticket on 7/11, and is still not viewed as of today,7/16. Not complaining, just wondering whar the normal time is for processing tickets, especially since those of this nature are fighting a clicking clock.
__________________
The oxen are slow,
but the earth is patient.
Erectile dysfunction treatment
Reply With Quote
  #2  
Old July 17th, 2007, 09:40 AM
admin admin is offline
Administrator
  
Join Date: Oct 2000
Location: Raleigh, NC, USA
Posts: 10,515
Quote:
Originally Posted by George View Post
Per the above, submitted ticket on 7/11, and is still not viewed as of today,7/16. Not complaining, just wondering whar the normal time is for processing tickets, especially since those of this nature are fighting a clicking clock.
Just went to answer it and I don't find any Ticket with your rr.com email address.

Normal response time on Tickets is running around 16 hours, including weekends and nights.
__________________
Making Karaoke the best it can be!
http://www.mtu.com/
Reply With Quote
  #3  
Old July 17th, 2007, 11:22 AM
George George is offline
Registered User
  
Join Date: Jun 2001
Posts: 5,299
Quote:
Originally Posted by admin View Post
Just went to answer it and I don't find any Ticket with your rr.com email address.

Normal response time on Tickets is running around 16 hours, including weekends and nights.
I go to it from the confirming email. Here's the ticket number

Ticket ID: 2410-4311071930
__________________
The oxen are slow,
but the earth is patient.
Erectile dysfunction treatment
Last edited by George; July 17th, 2007 at 11:48 AM.
Reply With Quote
  #4  
Old July 17th, 2007, 06:54 PM
George George is offline
Registered User
  
Join Date: Jun 2001
Posts: 5,299
I just submitted a duplicate ticket.
__________________
The oxen are slow,
but the earth is patient.
Erectile dysfunction treatment
Reply With Quote
  #5  
Old July 19th, 2007, 10:01 AM
George George is offline
Registered User
  
Join Date: Jun 2001
Posts: 5,299
ADMIN

BOTH tickets show as VIEWED this morning.

There may be a glitch there somehow.
__________________
The oxen are slow,
but the earth is patient.
Erectile dysfunction treatment
Reply With Quote
  #6  
Old July 19th, 2007, 05:14 PM
admin admin is offline
Administrator
  
Join Date: Oct 2000
Location: Raleigh, NC, USA
Posts: 10,515
Bryan answered your Ticket. I'm sorry for the confusion, and appreciate your being persistent. We discovered that the method of searching for Open Tickets we were using, doesn't show them all.

We are shifting to viewing using another method that seems to show them all.

If that doesn't work, we'll have to demand a refund for this script. We've already stopped using the "FAQ Articles" feature because the search was a disaster. This was an expensive script!!!
__________________
Making Karaoke the best it can be!
http://www.mtu.com/
Reply With Quote
  #7  
Old July 19th, 2007, 06:36 PM
George George is offline
Registered User
  
Join Date: Jun 2001
Posts: 5,299
No Problem. I was wondering if we'd perhaps uncovered, or perhaps confirmed a glitch.

Just came to post that all has been taken care of...Thanks.
__________________
The oxen are slow,
but the earth is patient.
Erectile dysfunction treatment
Reply With Quote
Reply

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is On


All times are GMT -4. The time now is 05:41 AM.

Contact Us - MTU.com website - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.7.1
Copyright ©2009 - 2024, Jelsoft Enterprises Ltd.
The contents of this forum are copyrighted by Micro Technology Unlimited, 2000-2008. Use of any material from these Forums is prohibited without written agreement from MTU.