Ticket Response Time?

Deeter · #1 May 3rd, 2007, 07:29 AM

Hi-
I've had a ticket in for almost 3 days- I bought a new laptop and need to uninstall Hoster on my old one and install on the new one. How long does it take to get a response from support? Thanks...

ddouglass · #2 May 3rd, 2007, 08:26 AM

Have you gone back to Support Center and checked on the status of the ticket? MTU may have responded but you didn't get the email because of spam blocker or some other problem.

Deeter · #3 May 3rd, 2007, 08:33 AM

Yes- that's where I keep checking it. I hope to get Hoster moved over to the new laptop because it is running Vista and I have a party coming up in a couple of weeks. Don't want to wait until the last minute and have glitches.............

Beavis · #4 May 3rd, 2007, 09:00 AM

you are allowed to install on 2 computers.

Deeter · #5 May 3rd, 2007, 09:53 AM

I know. I have it installed on a backup shuttle that I keep at the house in case of emergencies. I use my laptop for my parties and have the shuttle tucked away in case of a crash.

bryant · #6 May 3rd, 2007, 11:06 AM

Quote:

Originally Posted by Deeter

I know. I have it installed on a backup shuttle that I keep at the house in case of emergencies.

Then you should be all set, as you wait patiently.

**MTUSUPPORT** · #7 May 3rd, 2007, 04:35 PM

Your Ticket was answered today.

Deeter · #8 May 3rd, 2007, 04:47 PM

Thanks- I greatly appreciate it!

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