Demo Worked, Full Not Working with my drives

[david bach]

When I tried your demo of the Microstudio 2.6 it worked fine on my computer.
When I bought the version, it says that my computer's drives will not copy or write karaoke. What's the problem? Can you help me?

[admin]

The code is the same in the Demo and Full versions as to what drives will work.

There are some drives that reply back that they "do" the CD+G format, when in reality they do not. We have a table within Microstudio for the drives that we are aware of, and we display them to show NO, regardless of what they reply back with.

Please answer these questions here:

1. Did you specifically follow the instructions for testing for your drives in the Demo?

2. What drive manufacturer and model number do you have?

3. Does the Full Microstudio 2.612 show the drive in the Detect Drives dialog box?

[david bach]

When I used the demo, I followed the instructions and I was able to record parts of songs and they worked, that's why I chose your program.

The two drives I have are:
JLMS XJ-HD166S DS1A and
LITE-ON DVDRW SOHW-812S USOJ

Microstudio 2.612 shows both drives in the detect drive dialog box, but they both say NO after karaoke and YES for audio.

[admin]

Thank you for your answer!

I've forwarded this to one of our programmers for review. There should be no difference between the Demo and Full releases.

We'll be open Monday for business so please don't expect any further answer before Monday afternoon, or possibly Tuesday.

We will review this and find out what is wrong.

[david bach]

It's now Thursday, January 19th, and I still haven't heard from you. If you can't figure out the problem, I'll be happy with my money back. I prefer to get the program to work, so let me know what's going on.

[david bach]

OK, it's now the 23rd of January. I haven't heard from you guys for over a week. I got the cd version of Microstudio 2.611 in the mail and it too doesn't work. What gives? I would send you a copy of the demo cd I made to prove that the demo worked, but that would cost me more money. I just want an answer. If you can't solve my problem I would like the refund put back on my credit card. Please confirm this with me. If this problem continues, I will call my credit card company and dispute the charges.

[MTUSUPPORT]

David,
Do the following:

To find out what version of our ASPI driver is installed:

1) Click the Start button
2) Click Search
3) Click "For Files and Folders"
4) Type in the filename wnaspint.dll (for Windows 2000 and XP)
5) Select for Search to "Look In the C: drive"
6) Click the Search button
The file should be found under the C:Windows\System32 folder
7) When the file appears on the right hand side of the search window... Right Click on the filename
8) Click on Properties
9) Click the Version Tab
10) Click the Product Version at the bottom left side
It should display V1.27f
If it shows anything other than 1.27f then click this file to select it and press the Delete key to remove it

Now Reinstall the Hoster Software again, using Upgrade to replace this file.

Then see if it will work again.

[david bach]

I got your e-mail from 1/24, did everything it said and everything came up on the computer like you said, except it still doesn't work. Your e-mail said to reinstall the Hoster Software. I've got Miscrostudio 2.611, could that be the mistake? Thanks for finally responding, I hope it doesn't take another week for this problem.

[david bach]

Another week has gone by and I still haven't heard from you about my problem. This is ridiculous, do you treat all your customers this way? All I want is feedback, are you working on my problem or not? I wish I could call and talk to a human instead of sending and receiving these stupid e-mails that have gotten me nowhere.

[smoky]

I am evaluating the Hoster demo and the response to your problem is NOT encouraging.

[MTUSUPPORT]

This customers drives would not work for CD+G and he was credited a Refund.