My Account is Not Showing My Latest Purchase

[kayleigh]

I'm copying this over from the Microstudio General Discussion forum since this new forum is now open:

I logged in to my account and it doesn't show that I purchased an additional upgrade this past August. The last transaction listed is from 2003 and the link is long expired. My e-mail link also only offers version 2.611. The details from my e-mail:
Order#: 23743
Date: 08/22/2005

Thanks!

[MTUSUPPORT]

I have notified the Web programmer of this problem.

We had some orders that did this, that occured during the switch to our new store. This was between Aug 21-27 of 2005.

This is what the problem was.

I have also emailed you a link to download the file from so that you can go ahead and get it.

[kayleigh]

I've gotten the software downloaded - thanks for the quick response. Now the upgrade is telling me the program has already been installed on three different computers? Does this count include Internet activation for upgrades? I only install to one computer, so this has always confused me. Coould I get the count reset? Thanks!!!

[admin]

I hope that you are now running. However, I did just now delete one of your registration records, so you can install again.

In checking the records, I noted you report you have only installed on this one computer. Are you absolutely sure of this? It show two records nearly the same, but a third record is quite different, and using a very different IP address. I'm not questionining your integrity, but if your statement is correct, I need to have a talk with our programmers.

[kayleigh]

Sorry - I moved a while back to a different city, different ISP. I think my address is updated, but I'll double-check my account. Thank you!