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  #1  
Old March 15th, 2003, 07:43 PM
beaucap@insight beaucap@insight is offline
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Join Date: Mar 2003
Posts: 3
Question update to 4.008
Used 4 of my 8 updates to get the karaoke pro 4.008. My order number is 7921. I did not recieve any directions on how to download this upgrade. Although i did recieve an e-mail saying that i would recieve information on where to go download.My order was sented on 3/11/03. Could you assist me?


Thank You
Beaucap
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  #2  
Old March 15th, 2003, 09:00 PM
Misschiff Misschiff is offline
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Join Date: May 2001
Location: Canada
Posts: 25
Arrow Tech Support Only Please! re: KPro Upgrade Oder ID 7914
Could someone from tech support please contact me regarding my order? I have not yet received the followup email specifying the download link/instructions etc. (I ordered prior to March 15th)

Thank you
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  #3  
Old March 15th, 2003, 11:00 PM
George George is offline
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Join Date: Jun 2001
Posts: 5,299
I'm not tech support but I think you should know it is the weekend and you may or may not hear from them until Monday.
They need and deserve time off.
George
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  #4  
Old March 17th, 2003, 04:18 PM
danny_g danny_g is offline
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Join Date: May 2001
Posts: 485
where's my upgrade?
purchased Kpro on 3/13 or /14 and have not received email on it.
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  #5  
Old March 17th, 2003, 04:46 PM
admin admin is offline
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Join Date: Oct 2000
Location: Raleigh, NC, USA
Posts: 10,515
Purchased??
Danny_g, our records show you reqested a free upgrade of KPro 4.008. We are processing these as fast as we can with current staff. It may be later this week before we send all of them out. Free downloads require about 10-15 minutes manual processing each.

If you had purchased the new product with a credit card, you would instantly receive the download link as our store automatically handles those deliveries.

Please wait for the delivery. If you don't see it by the end of next week, then post back. I expect all will be processed by the end of this week.

There is a rule of the Universe...

Cheap....
Fast....
Good....

Pick any two.

You chose Cheap and Good...
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http://www.mtu.com/
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  #6  
Old March 17th, 2003, 05:23 PM
MTUSUPPORT MTUSUPPORT is offline
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Join Date: Nov 2000
Location: Raleigh, NC
Posts: 5,253
These emails are very backed up right now. It was a free upgrade, so we are in the process of emailing everyone about it.
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Bryan, MTU
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  #7  
Old March 17th, 2003, 05:54 PM
danny_g danny_g is offline
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Join Date: May 2001
Posts: 485
sorry, did not mean to sound whiny- just anticipating getting the upgrade.
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