Unable To Burn

[George]

Is Microsoft NET Framework v1.1 or higher installed?

Easy to overlook.

[julesfogel]

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I completed all the tasks you suggested and still have negative results.
I also uninstalled Disk Juggler.
I Tunes will burn a disk error free.

In Micro Studio after you hit Write CD the progress bar for Preparing Files comes up and immediately goes to approx 50% and freezes, simultaneously the RPMS of the burner increase, and then the progress bar disappears. Then the Writing Tracts to Disk progress bar comes on, never progresses, RPMS on the burner drops about 15 seconds into that transition, and then the error comes up.

Any ideas at this point?

Thanks

Jules

[ddouglass]

Submit a Support ticket or better yet have your friend submit one since it is their set-up. Explain exactly what is happening and what you have done so far. Also include a time frame when they can contact them to be able to access their computer and try to find the problem. It has to be something simple, but not easy to find without actually seeing the computer.

[julesfogel]

Thanks agin for your hel. I will let you know the outcome.

Jules

[admin]

Originally Posted by ddouglass

Is the XP 32 bit or 64 bit?

Originally Posted by julesfogel

The error message says;

The Disk was not written due to the following cause;
Write Error

I do have Disc Juggler installed and also having writing problems with that program as well. Any other CD burning software on the computer is opperating properly.

I do not know where to get the Bit information on XP

I think Dale is pointing to the problem... 64-bit, which Microstudio 4.2x as well as older copies of Disk Juggler will not run on.

If you have Windows 7, go to Control Panel > System and the General tab will show if it is 64-bit. If so MS won't run on it. We are upgrading to run on 64-bit soon.

Another way to discern this is in MS, does the Tools > Default Drives dialog show the drives with or without the @ character in front?

Id @ is present, it is a 64-bit system.

[julesfogel]

I am running Windows XP. The Bit rate is note shown on the general tab in the Systems folder. Please tell me where to look on XP for that information.

Thanks

Jules Fogel

[julesfogel]

Also the drives do not have an @ in front.

[ddouglass]

Originally Posted by julesfogel

I am running Windows XP. The Bit rate is note shown on the general tab in the Systems folder. Please tell me where to look on XP for that information.

Thanks

Jules Fogel

If it doesn't say 64 bit then it is standard 32 bit.
I am wondering if I-Tunes is controlling the drive much the same way that Roxio and Nero do which is to lock the drive to that program. I haven't been able to find if this is true, but maybe MTUSupport can.
Did you submit the Support Ticket?