Re-upgrading Hoster v4.08...frustrations

[admin]

bendrew, I'm sorry you're having any problems at all.

I am trying to review your Store Account to make sure everything has been changed, but I can't identify you.

You are logged into your MTU.Community Forum Account to be able to read this.

Please click the "User CP" button at the upper left on the blue navigation line.

Please change your email to your new MTU Store Account email.

On this 1706 error message, for over a decade we never saw this, and then several years ago it appeared. We have searched the Internet, and the MSDN (Microsoft Developers Network) we pay thousands a year to join to get help, and the only thing we have been able to find is that Microsoft's own products like Word also do this when installing.

I triggered an engineering task several weeks ago to again study this as I have never in my 41 years in business had such a bad error message appear in ANY of my products. It is extremely disturbing to me (I'm Admin and MTU's Founder/President so I can make things happen).

We found that in the Installshield program we use to create the Installation program you run to get Hoster on your computer, there is a tiny little innocent looking single checkbox that says something like "don't remove prior installed Microsoft components." Now, since we use their Access "JetEngine" to run our databases, we do install this component for free for our users (yes, they grant developers the right to do this). We were also getting this error message on one of our MTU computers (why not all? ) and after disabling this checkbox, the error went away.

Thus, we hope we have finally discovered and fixed this problem. It will first be released in Hoster 4.10 that we are currently on.

As to your registration problems, every company on the Internet needs to be able to identify if someone is a customer or not. With rare exception, that is done using your email as that is your "Internet address" to communicate with you.

If you move to a new house street address, you KNOW to notify everyone who visits you, or communicates with or mails to you. If you didn't they couldn't find you.

If you move your "email address", the same applies. We have carefully chosen support programs to aid us in helping our customers solve any problems that come up. In our MTU.Community Forum and our OSCommerce MTU Store, you... our customer... can come and keep your own record up to date. Whenever you change emails, you must do this or realize you will have problems getting our help. We provide free support for IDENTIFIED CUSTOMERS.

We also publish our telephone number on our Support menu on any MTU.com web page at the top. When you have a problem like you had before, please call us. If you get a voice mail on support (extension 204), then please try again later to get through. We provide free phone support on an as staff is available basis. I might add all the software we use in our business requires us to pay hundreds of dollars per year for the RIGHT to get phone support, whether we use it or not. I have declined to pass our support costs on to customers who need it.

Our Support Ticket system works very well, and MTUSUPPORT answers 20 to 80 Tickets a day. We typically answer Tickets the same business day. Right after a new product release, we have been backed up as much as a week in answering.

We also have a FAQ system for each product that is actively used by many customers. That is a 24/7 hours/days a week you can spend a little bit of time to try and find a standard published MTU answer.

I hope in the future you will be able to use our free support without problems, once you change your email here in the MTU.Community.

[bendrew]

UPDATE :

This is now what happened to my situation. I uninstalled Hoster v4.08 which is not working anyway and installed v4.06 without any problem even my info submission and verification went thru. Then I upgraded it to v4.08 and almost about to finish the installation when Error 1706 showed up and will cancel. I reboot the computer and when i tried to open Hoster, it won't do it saying it encountered an error. So, uninstalled again v4.08 and re-installed v4.06 and it went thru very smoothly, so, i think I'll just stick with v4.06 since this computer (main) is only for importing cdg tracks. I can use v4.06 or v3.4 just fine.
At least my real issue of submitting my info to MTU when upgrading or installing is fixed for Hoster. I haven't tried Microstudio and Songverter Yet.
So, this main computer is only working with v4.06 not v4.08. My other (show) computer is working on v4.08.. That was it....But thanks to everyone ....

[ddouglass]

You did not need to re-install 4.06. All you need to do is remove 406 (option in the installation procedure) then run setup again this time checking the box at the bottom of the Personal Information page to clear the registry and install 4.08. You will not see the 1706 error this time. That error only happens when you "Upgrade"
By clearing the registry that will clean out the incorrect entry in there that is preventing 4.08 from running and make the correct entries.

[bendrew]

Dale, I follow your instructions and the install went smoothly but Hoster won't open and program will shut down.So, no luck, so I have to go back to v4.06 which is installed properly and working.... I think, i just have to stick with this version 4.06 and live it alone. It is so sad that instead of enjoying, it becomes a nightmare and stressful now. Anyway the other programs i'm using is very promising and working great. I just thank you, Dale for all the efforts and good advice to my situation. I don't want to keep uninstall/install or trying different combination 'cause i might see the message of registration problem. Hope, i can use Hoster again in the future.. but for now i try the other one....

[ddouglass]

This really doesn't make any sense. If 4.06 will run then 4.08 should, because all the changes/fixes in 4.08 are in the background and no new added features. All it was for is to stablelized Hoster and fix some of the know bugs from 4.06.
When you tried to open 4.08 were you getting any error messages or was it just not doing anything?
You don't say anywhere whether you are running XP or Vista?

[bendrew]

My computer is running on xp pro and it upgradewithout any error up to the finish and ask me to reboot. Then i double click the hoster icon to open and that where Dr. Watson message showed up ( Hoster had encounter a problem and it will shut down. Ok, this is the situation now, v4.06a installed normally without any error and working and the other one is v4.08 installed normally without any error but it won't open and message "it encouintered an error and shut off..
Computer profile:
Pentium 4 3.0 g (Gigabyte Motherboard)
2 gig pc3200 dual channel
2x1 tb hd (wnidows xp pro installed on 1)
1.5 tb external usb hd
750 gig external usb hd
2x500 gig external usb
3x300 gig external usb
90,000 kma
600 vcd
2 Pioneer dvdrw (DVR-110D and DVR-116D)

[ddouglass]

You haven't got both 4.06 and 4.08 installed at the same time do you...like in two different locations?

[Lonman]

But even if the 1706 error does come up, just click ok NOT cancel & Hoster will finish installing just fine & work.

[bendrew]

This main computer now has V4.06 which I cannot upgrade to V4.08. It used to be working before until I have an issue problem with my registration being block by MTU. That was being resolved (registration). And The other computer which is my show (for home use) has v4.08 working and I cannot touch it right now to avoid any problem. Hoster v4.06 and v4.08 is not installed both on one computer . I appreciate your feedback on this issue but don't worry, gentlemen, I am not interested anymore of pursuing to resolve this issue. Probably next time. Like I said, I'm using V3.4 for editing my database and so far, i'm fine.... BTW, I used to be the support for all my friends who is using Hoster for which i recommend. My friends don't have time to see the Forum, so they just call me whenever they have problems. And they follow my advice or opinion either upgarding or buying. Thanks everybody......
.

[ddouglass]

It was just that it sounded like that in your previous post. Sorry we couldn't figure it out. When it won't work it frustrates me as well as you. But if you are ok with it for now I am too. We are glad to help when ever we can.

[bendrew]

Dale, Don't get me wrong if i gave up on this issue but it already ate a lot of my time. And like i said, i can still use v3.4 and had no complaint about it. I'm just being frustrated cause i had this program for so many years without any problem and then came the multiple upgrades that most of them really don't work. I bought this program to enjoy not to be a part of troubleshooter community. I'm just preparing myself if by any chance one of my friends need my assistance on theirs. So far, everything is fine with me and I've learned to accept it that maybe it's my computer but i cannot change anything 'cause most of my programs are working fine. Maybe someday, I might try moving hoster to another computer.