Remove and Move is a Joke

[ddouglass]

Originally Posted by ranger2050

I had a hard drive change, but I uninstalled on line before changing. One of the new features they claim started in Songverter 1.10 on November 3, 2008 is the user un-install and move. Thats the only reason I went ahead and changed this drive now. I didn't think there would be a problem.

The problem is because you changed the hard drive the computer is no longer recognized as the same computer. That is why you are getting this message and not being able to re-install. Submit a Support email and they can get it straightened out.

[ranger2050]

I did already. I did not understand how it said I have it on 3 computers when you can't do that. Thanks

[ranger2050]

OK Now I get to retract. I guess you have to wait a little while for the un-install to take effect. I just tried to install again and it went perfectly. I assume it was automatic because MTU doesn't work on the weekends. I still don't know why it said I had it on 3 computers, but all seems to be well now. I was getting antsy because I had some files to convert for one of my DJ's for tomorrow. Anyway thanks for the input DDouglas. How do I tell MTU to disregard the ticket I put in. Thanks

[ddouglass]

Good question. I don't think anyone has ever retracted a ticket to my knowledge. What is the ticket number and I'll let them know to disregard that ticket.

[ranger2050]

15381-8114021154

Thanks