Step by Step Help?

[Skybird74]

Originally Posted by Michelle

yeah....EVERYTHING was installed when I got it....

but now it's gone.....

DON'T "FREAK" - like I said, if you used "System Restore" - it can be UNDONE and your computer will be right back where it was before. That does not require you to be on-line. It is a "Windows" function.

[Michelle]

can't figure out how to do that....
I'm hopeless...:(

[Skybird74]

Originally Posted by Michelle

can't figure out how to do that....
I'm hopeless...:(

If you in fact "restored" your computer back to an earlier date, you do it the exact same way - go to "Start\Accessories\SystemTools\SystemRestore". You should be able to pick the date & time that you did the Restore and undue it.

[Michelle]

I think it's working ...I'll let you know.

I just left a not so nice email to the mtu ticket people...I'm sick of them...
why should they get paid when it's the forum that really helps...?

I'll let you know....maybe I'll try to then restore it to a date that maybe I screwed it up....

SIGH>>>>>.....

thank you...

[Skybird74]

Originally Posted by Michelle

I think it's working ...I'll let you know.

I just left a not so nice email to the mtu ticket people...I'm sick of them...
why should they get paid when it's the forum that really helps...?

I'll let you know....maybe I'll try to then restore it to a date that maybe I screwed it up...SIGH>>>>>.....

thank you...

Michelle, please understand that you are NOT "restoring" your computer again. Now you want to UNDO what you did. Please read the "SystemRestore" instructions carefully before pressing anything.

As to MTU - first of all, it's Thanksgiving. How many other companies do you know that are even working? We pay MTU for creating these programs & making thousands of customers happy by constantly upgrading & incorporating our ideas into their new programs. Their Support, in my opinion, is the best of any company I have ever worked with in the past 30+ years. However, if they had a large support department that does nothing but answer our e-mails & phone calls, I am sure MTU's programs would be a lot more expensive than they are. Frequently there are users on this Forum who are more than happy to take their time & help. Admin. does read the Forum & will jump in and help or respond to you directly, whenever necessary.

[Michelle]

no honey...you aren't understanding....
I don't expect anyone to 'Jump'.....I got this computer in Sept. and haven't been able to use it since then.....I tried to contact people over and over again....and have waited literally months for a reply ....when I called and left messages on the phones asking for help ...not one call back..or not one private message....it's not that I'm at my wit's end after a couple days or a couple weeks...it's been a couple months....

I restored the MTU...and I thank you for that. I still have problems with getting the disk to read and with doing anything with it.
and now I know it's an enternal problem. so lets see if they will contact me about it...

not trying at all to be a pain in the butt...but if you bought something for over 2000. and couldn't get it to work for you ...it would be like you just wasted your money....

I hope my tomorrow goes better.....

[bryant]

Originally Posted by Michelle

no honey...you aren't understanding....
I don't expect anyone to 'Jump'.....I got this computer in Sept. and haven't been able to use it since then.....I tried to contact people over and over again....and have waited literally months for a reply ....when I called and left messages on the phones asking for help ...not one call back..or not one private message....it's not that I'm at my wit's end after a couple days or a couple weeks...it's been a couple months....

I restored the MTU...and I thank you for that. I still have problems with getting the disk to read and with doing anything with it.
and now I know it's an enternal problem. so lets see if they will contact me about it...

not trying at all to be a pain in the butt...but if you bought something for over 2000. and couldn't get it to work for you ...it would be like you just wasted your money....

I hope my tomorrow goes better.....

Hi Michelle, perhaps I can help you. It must be frustrating to be in your position. If you would like to call me, I can private message you my phone number and perhaps walk you thru step by step in exactly what you are trying to do. Let me know?