Continuing issue - Already on 2 computers message after replacing hard drive

[ddouglass]

Bill,
I called Admin and he will get Bryan on it....probably tomorrow as they have already closed for the day.

[kutani]

Thank you Jim and Douglas!

I finally wrote a long, thought out and critical letter to their sales department yesterday. I received a very nice note from Lynne Cox in Sales and Marketing who was going to see the president that day.

I wasn't home at the time, but Dave Cox, the president, called in the afternoon and apologized that they had allowed the issue to go on this long. He made it clear that it would be fixed right away. I then tried to load the software again last night and I was able to load all the software successfully.

Thank you again for your support you guys!!!

Bill

[kutani]

Douglas,

Yes, it was the HD on the laptop with VISTA that had the problem.

Bill

[ddouglass]

You are welcome. I guess Lynne would see him later....she is his wife.

[madjim- with the Lord]

Glad you're up and running Bill.

Jim

[admin]

Originally Posted by ddouglass

You are welcome. I guess Lynne would see him later....she is his wife.

Yep. She worked for Data General/EMC² for 24 years too!

Well, I err'd on insuring our customer could reinstall. It won't hurt that I picked the wrong one, and it worked!

Just remember, the more data you can give us here too, the faster we can fix your problem. MTUSUPPORT is in overload, and I'm doing what I can to help him dig out... why I'm here at 1:12AM! Good night.....

[ASAYAS104]

I have the same problem too. It took so long to reply, I hope I got mine checked.