Error fail to load dll:ismtu

[ddouglass]

Originally Posted by hohn5178

thanks thats one item i missed. guess it will be a challenge to get the upgrade price since I can't load the previous version.

My suggestion then would be to put in a Support Email for Sales and ask them about this. It is a situation I don't think they thought about when implementing the new procedures.
I have thought of one other thing that could be keeping you from loading the older version (it won't work right, but if you can get it loaded then you could upgrade) and that is to check to make sure you have .net framework installed. Check you Add/Remove Programs in control panel and see if it is there. If not go to Microsoft updates and install it.