CDR-DVD Burner, 18x IDE internal mount CDG Certified

[shoekaraoke]

When we first encountered the problem, I made sure we had the latest firmware for the drive (1.006), updated Java, double-checked to make sure we had all the latest Windows updates....then I called our computer tech guy. A couple hours and $100.00 later (ouch! ), he couldn't find the source of the problem in any software, so he decided it must be the physical drive.

Well, I had a second techie check it out yesterday. We went through a dozen disks, trying different settings, write speeds, every variable we could come up with. He couldn't understand why it was burning in "hit or miss" mode and he concluded that it must be the drive - maybe the eye was just slightly out of alignment, or some such defect. I went to a local retailer and got an external drive off the shelf, and it works perfectly! So I submitted a request for an RMA and refund on the Optiarc.

I'm sure that almost all optiarc drives are perfect out-of-the-box, otherwise MTU would not recommend it so highly. I just got that rare "oops". It happens - no big deal.

[madjim- with the Lord]

Originally Posted by shoekaraoke

When we first encountered the problem, I made sure we had the latest firmware for the drive (1.006), updated Java, double-checked to make sure we had all the latest Windows updates....then I called our computer tech guy. A couple hours and $100.00 later (ouch! ), he couldn't find the source of the problem in any software, so he decided it must be the physical drive.

Well, I had a second techie check it out yesterday. We went through a dozen disks, trying different settings, write speeds, every variable we could come up with. He couldn't understand why it was burning in "hit or miss" mode and he concluded that it must be the drive - maybe the eye was just slightly out of alignment, or some such defect. I went to a local retailer and got an external drive off the shelf, and it works perfectly! So I submitted a request for an RMA and refund on the Optiarc.

I'm sure that almost all optiarc drives are perfect out-of-the-box, otherwise MTU would not recommend it so highly. I just got that rare "oops". It happens - no big deal.

I'm glad you're up and running.

Jim

[dcrog]

After the 1.04 update didn't work they sent me an RMA and replaced the drive.

I guess I should get around to installing it.

[shoekaraoke]

Oooops - I typed the wrong update for that optiarc drive. The latest one is 1.05. Anyway, I still haven't heard from MTU for the RMA so I can return it. It's been three business days. Am I being impatient? Probably.....I'll wait til the end of the week, then contact MTU again.

[madjim- with the Lord]

Originally Posted by shoekaraoke

Oooops - I typed the wrong update for that optiarc drive. The latest one is 1.05. Anyway, I still haven't heard from MTU for the RMA so I can return it. It's been three business days. Am I being impatient? Probably.....I'll wait til the end of the week, then contact MTU again.

MTU is a small company that puts out the best karaoke sofware avaialble. Right now they are focused on the Hoster 4.0 release. Go ahead and put another ticket in, a little reminder won't hurt.

Hang In There!

Jim

[ddouglass]

Originally Posted by shoekaraoke

Oooops - I typed the wrong update for that optiarc drive. The latest one is 1.05. Anyway, I still haven't heard from MTU for the RMA so I can return it. It's been three business days. Am I being impatient? Probably.....I'll wait til the end of the week, then contact MTU again.

Did you receive the automatic confirmation email with the ticket #? If so you can check on the status from it.