4002 problems

[admin]

For the record, last Friday to Tuesday were MTU holidays. Thus, no response. Of course we're now digging out from support issues over that period.

We acknowledge there is a bug in 4.002. We haven't identified it yet, but "suspect" the new code we are using that allows us to process ZIP files using MAX compression. We never did MAX ZIPs before, including MS 4.001 and all of Hoster. Only Microstudio 4.002 and Songverter 1.000 have this new code.

It appears that temp filenames are getting confused, and contrary to our belief, are not getting cleared when we OPEN MS/SV again for processing ZIPs. We will make sure that we clear the buffer on RUN, as temp files are left if a program crashes.

We're on this right now and hope to have at least a target today, if not a fix. I'll post back here later on what we find.

[northlander]

mtu staff
thankyou for getting back to me i did not know you were on hollidays
until this email you just send to me otherwise i would not have sent emails like i did to try to fix the problem, i,m glad to see you are looking to fix it.
just a concern to me as a devoted mtu user mabye when there is a problem, and you see there is ,if its mine or somebodys elses that there is a area on you site we can go and let us know your working on the problems.

thanks again NORTHLAND

[admin]

Originally Posted by northlander

just a concern to me as a devoted mtu user mabye when there is a problem, and you see there is ,if its mine or somebodys elses that there is a area on you site we can go and let us know your working on the problems.

Interesting idea. One problem is that competitors watch what we do. We used to "tell all" in the Factory News page, but that became a nightmare as we saw function after function appear in competing products before we released. So we stopped telling.

What we do is exactly what has happened here. Some of our Betas are here, working with you and the others to identify the problem. Once they determined it was a bug, not system related, they sent up a flare and we came running.

We think we solved the problem. We are sending out 4.003 Beta 1 tonight to our testers. If they approve quickly, you'll see it either Friday or next Monday (probable).

[northlander]

mtu
thank you very much its hard when you don't now the in and outs i have learned alot by what as happen,and will conitue to be a mtu fan and user

thankyou northland.