SongVerter 1.000 MP3 Won't Work - Fix: Install recommended Lame_enc.dll

[admin]

Originally Posted by swaseysd

DI really would have loved to have this application run on my PC. It would have seen a lot of use. However, since I cannot get it to run, I respectfully request that MTU refund my $29.95 purchase price. I have attached a Word document showing a snapshot of the error I get. If you want to take remote control of my PC and see the error for yourself, I don't mind doing that also.

Steve, something is clearly going on that we are not aware of. We really would like to work with you to find out what it is.

Is there a time during Mon-Fri we could reach you? I know where you work, and you may not have the computer in front of you.

If not, please post a day and time you would have the computer available and you be there to diagnose with us.

If you want to return Songverter for a refund, please submit a Web Email and state that, and select PAYMENT for the Department.

[swaseysd]

Dear MTU:

I generally work from 8:00 AM to 5:00 PM. I can arrange to take off an hour or so early one day, perhaps this coming Wednesday, August 22nd, 2007, and be at home at the computer. I could be home by 4:15 PM and be ready to take your call.

Please give me a number where I can call you to inform you that I'm available to do the trouble-shooting. Who should I ask for? I believe you have my home phone number on file. You can just call me at that number.

I'd like to try this first before requesting the refund.

Thanks,

Steve

[sassypatty]

I had the exact same problem. Did you ever resolve yours? See my response to rcrosier problem within this forum and my response from MTU support team which was not helpful.

[swaseysd]

No, it was never resolved but one of the technicians wrote me and wanted me to install a special version of the software that would create a trace log. I'm traveling this week and won't be back in the States until next Monday. Perhaps after I install that software with the trace log, they'll be able to detect why we can't run their software.

Thanks,

Steve

[dclark]

Originally Posted by swaseysd

No, it was never resolved but one of the technicians wrote me and wanted me to install a special version of the software that would create a trace log. I'm traveling this week and won't be back in the States until next Monday. Perhaps after I install that software with the trace log, they'll be able to detect why we can't run their software.

Steve,

Did you happen to get the lame_enc.dll that MTU points you to? If not, you might want to find the lame_enc.dll on your computer, rename it to something else, and then start Songverter.exe. It will direct you to a version of lame_enc.dll that is compatible with Songverter. This could be the problem (it is noted as a possibility in sassypatty's other thread). Let us know if this does anything to resolve this issue.

[sassypatty]

Steve: see my last post to rcrosier regarding using mtu suggested lame dll file. Did you ever try it? If you did, are you still having problems? Hope your trip was good.

[swaseysd]

Believe it or not, I didn't have lame_enc.dll in my C:\windows\system directory. I had an older version (2004) in my shared documents directory. After MTU told me to locate this file in my C:\windows\system directory and send it to them, I located the older version I had, copied it to the C:\windows\system directory and WALLAH! Everything works fine now.

MTU was super in working with me on resolving this issue. I have one suggestion for them though. Since Songverter requires lame_enc.dll, the installation routine shouyld check to make sure the file is available and if it's not, then install a compatible version.

Thanks,

Steve