SongVerter 1.000 MP3 Won't Work - Fix: Install recommended Lame_enc.dll

[admin]

Steve, you might have a bad downloaded file. Download the code again.

We went through 9 beta test releases and no one had any problems at the end.

[swaseysd]

Dear MTU:

I removed Songverter from my PC, downloaded it again and reinstalled it and I'm still getting the same error.

My PC is an HP Pavilion, Pentium 2.80 GHz, 2.0 GB RAM, running Windows XP Media Center Edition Version 2002, Service Pack 2. I have Hoster, Microstudio and KHPro running fine on this PC. Songverter just will not run, period. It goes through the splitting and converting audio file process. I don't know what it's supposed to do after that but it crashes each and every time with the Microsoft Visual C++ Runtime Library Error I mentioned in my original post.

I really would have loved to have this application run on my PC. It would have seen a lot of use. However, since I cannot get it to run, I respectfully request that MTU refund my $29.95 purchase price. I have attached a Word document showing a snapshot of the error I get. If you want to take remote control of my PC and see the error for yourself, I don't mind doing that also.

Thanks,

Steve

[ddouglass]

One point that hasn't been brought up Steve is did you download and add the lame_enc.dll file to your C:\Windows\System32 folder for the MP3 functions?

[admin]

Originally Posted by swaseysd

DI really would have loved to have this application run on my PC. It would have seen a lot of use. However, since I cannot get it to run, I respectfully request that MTU refund my $29.95 purchase price. I have attached a Word document showing a snapshot of the error I get. If you want to take remote control of my PC and see the error for yourself, I don't mind doing that also.

Steve, something is clearly going on that we are not aware of. We really would like to work with you to find out what it is.

Is there a time during Mon-Fri we could reach you? I know where you work, and you may not have the computer in front of you.

If not, please post a day and time you would have the computer available and you be there to diagnose with us.

If you want to return Songverter for a refund, please submit a Web Email and state that, and select PAYMENT for the Department.

[swaseysd]

Dear MTU:

I generally work from 8:00 AM to 5:00 PM. I can arrange to take off an hour or so early one day, perhaps this coming Wednesday, August 22nd, 2007, and be at home at the computer. I could be home by 4:15 PM and be ready to take your call.

Please give me a number where I can call you to inform you that I'm available to do the trouble-shooting. Who should I ask for? I believe you have my home phone number on file. You can just call me at that number.

I'd like to try this first before requesting the refund.

Thanks,

Steve

[sassypatty]

I had the exact same problem. Did you ever resolve yours? See my response to rcrosier problem within this forum and my response from MTU support team which was not helpful.

[swaseysd]

No, it was never resolved but one of the technicians wrote me and wanted me to install a special version of the software that would create a trace log. I'm traveling this week and won't be back in the States until next Monday. Perhaps after I install that software with the trace log, they'll be able to detect why we can't run their software.

Thanks,

Steve

[dclark]

Originally Posted by swaseysd

No, it was never resolved but one of the technicians wrote me and wanted me to install a special version of the software that would create a trace log. I'm traveling this week and won't be back in the States until next Monday. Perhaps after I install that software with the trace log, they'll be able to detect why we can't run their software.

Steve,

Did you happen to get the lame_enc.dll that MTU points you to? If not, you might want to find the lame_enc.dll on your computer, rename it to something else, and then start Songverter.exe. It will direct you to a version of lame_enc.dll that is compatible with Songverter. This could be the problem (it is noted as a possibility in sassypatty's other thread). Let us know if this does anything to resolve this issue.