new laptop

[brian mc]

thanks billyo
i have filled in a ticket, how long did it take for support to get back to you?
do they email you?

[billyo]

Originally Posted by brian mc

thanks billyo
i have filled in a ticket, how long did it take for support to get back to you?
do they email you?

yes they did.and it didnt take them that long, just keep checking your email..mtu is good at helping people like us..having to re-set registration , specialy if we have gigs to do..you set they've already emailed you with a number?,

[brian mc]

yes they did, i sent an email back to ask what to do with the info but they replied do nothing, it was just an admin thing, still hav'nt heard anything back from my ticket, been 5 days, should i send another ticket?

[billyo]

Originally Posted by brian mc

yes they did, i sent an email back to ask what to do with the info but they replied do nothing, it was just an admin thing, still hav'nt heard anything back from my ticket, been 5 days, should i send another ticket?

i'm not really sure on what to do now..mtu is usually good at sending you a download link..hope someone else wil give you an answer..

[ddouglass]

Originally Posted by brian mc

yes they did, i sent an email back to ask what to do with the info but they replied do nothing, it was just an admin thing, still hav'nt heard anything back from my ticket, been 5 days, should i send another ticket?

Brian, MTUSupport (Bryan) had a death in the family late last week so things have gotten slowed down just a bit while he has been out so wait just a bit longer.

[brian mc]

Thanks dale, sorry for your loss, no problem waiting

[ddouglass]

Originally Posted by brian mc

Thanks dale, sorry for your loss, no problem waiting

Not my loss. I don't work for MTU.