Short Clip

[bill moore]

if hoster is messing up from one version to the next !!!

so are you saying that we should have to import 40.000 songs I think not !!!!

the new version of hoster what ever version it is should work with all prior
version's of hoster kma's' we should not have to re import any song that where done on a previous version

and to answer your ???? not we did not try re importing the songs
what we did do was break down the kma so we could check the wma
which is clean as a bell

[ddouglass]

Originally Posted by bill moore

if hoster is messing up from one version to the next !!!

so are you saying that we should have to import 40.000 songs I think not !!!!

the new version of hoster what ever version it is should work with all prior
version's of hoster kma's' we should not have to re import any song that where done on a previous version

and to answer your ???? not we did not try re importing the songs
what we did do was break down the kma so we could check the wma
which is clean as a bell

No, I was not saying you have to re-import 40,000 songs. I don't believe there are 40,000 songs on 72 Star disc in the first place. It was only a suggestion to try on one of the discs to see if that corrected it. I am sorry if I upset you with my suggestion. The only reason I said that was "IF" you had imported them with 3.311 or 3.312 then the glitch may have been recorded since there were problems not discovered until after release. This often happens with software programs due to the complexity of the code.

[bill moore]

I just get tired of people looking for the quick fix (or trying to blame it on the hardware this is not the case its the software)

and we have found sound choice and other brands that do the same thing

the fact is that hoster has in the past had this problem it seems that every 2 or 3 version this pops up some report it others don't

I am just trying to help my m8 out here who has hoster and there are two other kj's that are just across the state line that he knows who has had this same problem

I have heard this on 4 diff system's now I am sure sooner or later they will find this we have sent them the kma's

even if re importing did fix the problem that is not the answer
you should not have to re import just because they changed the player code !!!
this is a good company they will find this little bugger I am sure of it

[admin]

Originally Posted by bill moore

I just get tired of people looking for the quick fix (or trying to blame it on the hardware this is not the case its the software)

Bill, you are one user and we have thousands of users. When only one or two are reporting a problem, and we cannot reproduce it, there's about a 99.99% chance it IS the system installation, however you want to call the system.

We tested the files you sent from every angle we could think of, including what you listed above. We never hear any audio out of line. We did notice that all your songs we received have the audio starting immediately. We even stopped them, played other songs with silence to show up any buffer that may be remaining from the prior song, but there was no audio at the beginning in the silent area. We then again played one of your files and heard nothing left over from the prior file with silence at the start (we played into it until audio began before stopping).

Originally Posted by bill moore

and we have found sound choice and other brands that do the same thing

OK, that tends to confirm it is a system problem. Again, we are trying to diagnose a problem that appears to only be on a few systems... your mate's included. This is the hardest type of problem to identify the cause, and it takes very close working together. You are getting angry with us which will prevent any of us from helping you. Calm down and work with us.

Frst also understand, this problem will not be solved quickly. Expect a delay and you won't be disappoited.

Originally Posted by bill moore

the fact is that hoster has in the past had this problem it seems that every 2 or 3 version this pops up some report it others don't

I can't say we agree. We never had this "reported" before 3.312.

Originally Posted by bill moore

I am just trying to help my m8 out here who has hoster and there are two other kj's that are just across the state line that he knows who has had this same problem

Noted...thanks for reporting that.

Originally Posted by bill moore

I have heard this on 4 diff system's now I am sure sooner or later they will find this we have sent them the kma's

Our tests didn't show up the problem. If it had, you'd have a fix the same day to test out.

Originally Posted by bill moore

even if re importing did fix the problem that is not the answer you should not have to re import just because they changed the player code !!!

Agreed, and no one meant to imply that. Ddouglass suggested this to gd123 just to see if it could be a problem with files imported with 3.312. A problem like that did happen in a prior version, and the audio "damage" was in the file, not the player. That's all he's implying here.

Originally Posted by bill moore

this is a good company they will find this little bugger I am sure of it

Thank you... you are right. We try very hard. As soon as we can create the problem, we can fix it. So far, we can't so we have to wait for more input from others who might reveal the "key" to what is happening. We've got critical deadlines on other projects. We'll address this Hoster problem again in January.

I sincerely thank you for the excellent details you have provided. I couldn't ask for better. Regretfully, we can't create the problem yet.

[bill moore]

From reading your other answer's in the forum I thought you would blame it on hardware
I have been working in a recording studio for 25 years I have seen programs come and go and I don't know how many times the company's blame it on the hardware and 1 to 6 months later they find the cause of the problem which was in there code

Just because 1 to 10 users have the problem doe's not mean it is not real and that doe's not mean it is hardware.
for my m8 3.301 is just fine that player code doe's not have the audio problem in the player
so I don't under stand how you can say it is hardware or his unit

The plan fact here is he has hoster version's that play the songs just fine
and any version after that has this audio problem

His hardware has not changed at all nor has he added any thing in the unit
to change any setting

So call it what you want put the problem on his unit and the other user's if you want too that is up to you.

I put a lot of time in to this to help him and in the long run to help you guys at mtu

my personal thinking here is that your import processes from past version
is conflicting In some way with this new player code and re importing may be the only fix which is not a fix!!

I have run a lot of test on the files and the files in ??? run just fine on other software I have taken them back from kma and made into mp3+g
and imported them from the hard drive and they work well sound great

ill say it one more time so no one miss under stands the files in ??? were imported from clean cd+g disc on 3.301 and before these are the files that have the problem.
and they only have the problem in the new version's
( just thought of one thing here i wonder if the compresion rate has anything to do with this they were done in 96 i dont know what the other users that have this problem used)

I hope you find this I think it may have been there from the start
who knows for sure
please understand I am not angry not at all

I am use to software company saying it's not the software

it's just like taking your car in and they cant find what you are talking about and ten miles down the road it dies on you

sooner or later you will find it
I think I have done all I can for you and my m8

I have sent all the details nad info to your programmer and that is about it for now if we find something else I will send it to him
I am just dealing in fact's here I really don't want to debate this is this forum my time is short

good luck god bless all and have a happy holiday

[Beavis]

when i have a problem with something i cant get fixed, i always reformat and that takes care of all the problems.

[gd123]

I temporaily removed the Songs.MDB to a Backup Folder.

I imported STAR DISC #36 Trk #03 directly from the Manufacturer's Disc as BookID Root #1.

The BookID assigned is 103.

Added BookID 103 to the Playlist.

The first time that PLAY was initiated, there was NO Audio repeating at the BEGINNING of the Song.

After Stopping the song, I clicked PLAY and the beginning of the song repeated itself.

Every time the song was Stopped and Started, the Audio repeated itself at the beginning of the Song.

I left the Song in the Playlist, CLOSED Hoster, REOPENED Hoster, and Clicked Play. Again, the Audio repeated itself at the beginning of the Song.

Conclusion:
v3.313 still has the original problem.
v3.313's CD Import does not fix the problem.
I suspect the CDCDG Player Code, as Closing Hoster should have Cleared any Audio Buffer but had NO effect on preventing the REPEATING Audio at the beginning of the Song upon REOPENING Hoster and starting PLAY.

[ddouglass]

I have to agree with Bill Moore on one point, that this is not a hardware problem. However, even if it is a software problem it may or may not be a Hoster problem.

The statement has been made that the changes to the Hoster player are causing the problem, but as far as I can tell MTU didn't make any changes to the "player" portion of the program (correct me if I am wrong Admin). Much was changed, enhanced and added but the core player hasn't changed.

So what could be causing this problem of leftover data in the audio buffer? Could it possibly be the settings for the sound card? Could it be a non-standard sound card? Microsoft updates (or lack of), firmware provided by the sound card mfg and even bios firmware from the motherboard mfg all can affect these settings. These are the reasons you see here in this forum so many suggestions to keep your Windows updated and your hardware (CD Drive, Video, Sound, and Motherboard) firmware updated.

GD123 - You have proven that re-importing doesn't help and thanks for trying.
Bill and GD123 - I know you say it can't be the hardware and I don't disagree, but would you please list your motherboard/processor and sound card in a post here. There may be some of us out here that have the same or similar equipment which can help with the troubleshooting. Bill if you can please try to find out from all three you have been working with.
It would be good to know if they and GD123 have checked for updates from above mentioned too. This can narrow down the search.

I have no doubt that the MTU staff will also be looking at the code to see if there is some way to fix it from their end too.

[bill moore]

Point if hoster 3.301 and at least 3 version before do not have this problem and which we have loaded at least 3 version and they are all ok

Then we load the last 3 version then how can someone say its the hardware

I am challenging anyone to tell me why the player in 3.301 and before sounds ok and any thing after 3.301 has the problem

let's use common logic here !!!!!

Maybe its not the player code what else in hoster was changed that could have this problem MAYBE THERE WAS SOMETHING CHANGED IN HOSTER NO ONE WAS TOLD ABOUT!!!!

Or may be it goes back further then 3.301 and it is just now acting up with the changes that have been made after 3.301

ill will be glad to send the files to any one who want to try
just tell me were to send them

And yes all up dates are done
sound blaster live on one
sound blaster z card on the other
at least one gig of mem on each
matrox ,ati 9800 I think
at least 2.6 intel p4 proses
like I said hardware is not the problem since I can get hoster to work with no problem from 3.301 and before

Let me share one thing with you new cars
there is a problem with new cars and that is computers
you and I could have the same car everything the same
but you are having a problem with your car shifting from first to 2nd
you take it in when you get there the services mrg says to you
there is a software update for cars having the problem you do
he says they are
only using this update if the car is having this problem (not all do)

now this happen to me so I know that two cars can be the same
all the way down to the color and come off the same line at the same time and need two diff version of software

he tells me this happins alot now with new cars that have the same every thing made at the same time with the same parts may need some kind of update to the puter