Problem after transferring kma's to second laptop

[bryant]

I copied my kma songs folder from my main "show" laptop (internal HD) to my backup laptop that uses an external HD. I had done this several times before without incident. This last time I transferred files, then "built songs database" afterwards, I closed the computer, but upon starting up the laptop shortly afterwards, a "DrWatson "message came on the screen and said windows detected a problem with explorer and wouldn't let me continue. It asked if I wanted to send or not send the problem to Microsoft. I was not online at the time and did not send. I know my next step will be to send, but at what result?

Can anyone help determine what could have begun this strange series of events? Can hoster in any way "trip up" the operation of windows?

[ddouglass]

The short answer is no. Sending the report of the error to Microsoft will not help you recover from this error. Transfering files should not effect the operating system. It may have been a problem caused when you closed the computer and I do hope by that you mean you shut down the computer. If not that may have caused the problem. Explorer is the main GUI screen, so have you been able to start up the computer since then or do you get this error message every time you turn it on?

[admin]

Originally Posted by bryant

Can anyone help determine what could have begun this strange series of events? Can hoster in any way "trip up" the operation of windows?

No. There may have been a damaged Windows file waiting to show itself. The error indicates that Windows EXPLORER was errant. Hoster has no way to damage Windows files.

If you had done any Windows Updates, and not rebooted the computer, that may have caused this problem.

I ditto what ddouglas said above. I believe he is right on every point.

So... turn it back on and tell us what now happens.

[bryant]

I really want to thank you guys for responding to this and attempting to help me out as I now realize its not directly due to hoster itself.

It happens when the desktop first appears. Right when all the desktop icons first appear.
The popup is "Dr.watson postmortem Debugger has encountered a problem and needs to close."
"send error report" "Don't send"

Regardless of whether I send or not the screen freezes at that point. The mouse still moves and when you lower the mouse down to the bottom taskbar the hourglass appears in its stead.

[Beavis]

take a look here

microsoft

[bryant]

Thanx, Beav. The site didn't spell out too much of a solution though, but a little more of an understanding of what may be going on. The only thing that may happen now if I have to reinstall windows or reformat in order to correct the situation is that I will be requesting from Support one of those registration resets in order to reinstall the 3.303 again. Just a heads up for Admin, just in case. Hopefully I can get it repaired w/o having to do this.

Does this sound about right, Beavis?

[Beavis]

im the reformat kind of guy. when big problems happen on a computer, i reformat. theres nothing like a fresh copy of windows.


for the record, i have only reformatted my hoster computer 1 time since ive been using hoster.



dont reformat the day before a show !

[gduns - with the Lord]

Bryant,

For future reference, after you get windows installed, and all the updates, and all the software reloaded.

Make a backup of your c: drive image with "norton Ghost". It would have formatted & completely rebuilt your system (as far as os & software) in a matter of minutes, rather than hours. also it will save you having to reset the software codes.

[Beavis]

i forgot that step gduns in my process.


i always have a extra hard drive cloned (nortons Ghost)to the original drive. so down time is only 10 minutes.

[gduns - with the Lord]

Congrats You're One wise dude. I wish more people knew.

[Beavis]

nortns ghost is the best software ive seen in a while, that is besides hoster

it makes life so easy.

[mindonstrike]

You could try booting up with your windows disk, when it asks you what you want to do tell it "repair"

[Beavis]

the windows repair tool is the biggest waste of time. it has never worked for me !

[bryant]

Thanx, guys, I'll be trying the repair tonight.

This is my backup laptop that has the problem and the KMA's are in the internal HD of the main "show" laptop and on the external HD that the backup laptop uses with Hoster when needed.
There are a few other programs and data that I use during the show (videos, pictures, mp3's, etc) that I hope I can retrieve, however, I do have most of those on another machine at home too.

I just hate to go to a show w/o a backup laptop right in front of me!