Please Help!

[MTUSUPPORT]

Try as Beavis stated.

Also I would update the Drivers for the Sound Card.

[mikedomi]

i ran in to this a couple of times there are some drivers
that the hoster player do this with for some reason

i use the bpm player with the same drivers and it works ok

they should try a usb sound card see if that works
or try a new pci card since it is a rack unit

for some reason the driver will get corrupt while hoster is using the device
cant give you more on this since i dont spend time testing hoster anymore