Do You Feel Fully Supported - Problem was not upgraded for 3 years, and changed email

[DarkMagic]

I believe the real point here is comparing the service of one company vs. service from another company. Company 'A' is in this for the long haul and takes great pains to be forthright, honest and truthful about what it knows and what it doesn't know, and how long they think it will take to learn. Then there's company 'B', which takes the attitude of, "Hey, you paid the money, you got the software, it worked yesterday, leave us alone."

Tell me which attitude reflects a mature and businesslike approach to customers? Not very hard is it?

Why does MTU even bother advertising? For suckers? We deserve better treatment.

[sarah-dee]

I totally agree and if enough of us stand up and be counted, who knows we may get the better service we ALL deserve.

[MTUSUPPORT]

Sarah-Dee,
I am sorry that you feel this way. Your account was fixed the other day. You have not had any purchases from us since 2003, so you have outdated and older software, first off.

Your emails were incorrect also, which is why you were getting the Error 7 message.

WAKE UP GUYS it means I have now installed this program three times on the SAME computer!
If some of you are wondering why would you re-install so many times, let me give you some examples:- hard drive failure, main board failure, virus infection, and just general clutter built up over time. It is recommended by a lot of experts, to format and re-install windows every 12 months or so.

This has been fixed in later versions, so if you upgrade you wouldn't have this problem.

[admin]

Originally Posted by sarah dee

During the Christmas period my computer became infected with two Trojans, eventually the only course left to me was to format the hard drive. This decision was not taken lightly because, as those of you who have been there know, re-installation takes a great deal of time.

...OK so much for e-mail support, but isn’t strange how three e-mails requesting support are ignored, but one from a potential customer, is answered almost immediately.

...I totally agree and if enough of us stand up and be counted, who knows we may get the better service we ALL deserve.

"Error 7" is displayed when your MTU Store Account email and your Product Registration email are different in our database. This is caused by a customer changing emails, but it requires our time to repair. I believe we have now solved your problem.

I feel for you having to reinstall everything. I had to do this when I was installing a $700 upgrade to a product I used for 3 years, and it wiped out my C drive formatting. I lost everything on the hard drive. It happens.

We continually improve our Installation and registration programs to make them as simple as possible. It normally takes less than a minute to install and register. The registration problems that do happen are caused by abnormal situations with the installing computer or our web site. We constantly monitor to try and catch anything that we can to make installing easier.

I assure you that your 3 emails were never received at MTU. Due to the massive spam email load on our server (as stated before 20,000 - 150,000 a DAY), we require 3 spam arrestor programs. These can prevent our receiving your emails, just as AOL, YAHOO and other email providers identify any emails from MTU.COM as "spam", even when they are order acknowledgements from our web store just ordered from.

Originally Posted by DarkMagic

If MTU is broken for AMD motherboards/CPU's then dammit, be honest and tell us so we don't lose our valuable time on lame software.

My old computer was Intel 3 gig on an Intel board. This is ASUS board and FX-60, which screams on everything else.

Get real man! You finally posted that you upgraded to a totally new computer that MTU does NOT CLAIM our programs run on. Where is our fault here? You expect us to "be honest", but you don't say a word that you are using the hotest, latest processor that has never been tested. Don't expect us to read your mind with no facts to deal with. When we have sufficent facts, we can make a recommendation.

Since 1977, MTU normally does a superior job of FREE support. I invite you to read our Support Testimonials. MANY of our users praise us and state we provide the best support they have ever received, and many, including gduns, are experienced with Internet and other support means from other companies.

Now, let's all get on with happiness and enjoying life.