(5) Error reading Inquiry Data for devices.

[horseshoe]

I have the exact same problem. I updated my motherboard and processor to AMD 64 and the Microstudio will not work, no matter how many aspi drivers I move around it. It shows the two error codes for each drive, and then shows up blank. Nero works great on the computer, with no problem at all.

I tried to make it work a couple of months ago, and gave up and installed it on another computer. It works well, but when I try to get it to work on this one, I get the errors. I tried to re-install it, but now I get a message that I have used up my privilages by putting it on three computers. This is very frustrating, and from the lack of support, I will probably never buy this program or any other from MTU again, even though I have used it for over 5 years, and have continually updated and bought new versions as they came out.

I too updated the drivers and bios on the motherboard (Gigabyte Technology GA-K8NSC-939) to no avail.

It isn't only the problems I have had, but from reading the forum, no one seems to even monitor them to try to help us out. Personally, I am very frustrated, but will keep an open mind (sort of) for a couple more days.

[DarkMagic]

Yes horseshoe, I am in total agreement. Get this, when I attempted to send my problem though email, they refused to comment and said to ONLY post on this thread... so exactly WHO is doing Customer Service here?? You and me??!? If MTU is broken for AMD motherboards/CPU's then dammit, be honest and tell us so we don't lose our valuable time on lame software.

My old computer was Intel 3 gig on an Intel board. This is ASUS board and FX-60, which screams on everything else.

[ddouglass]

Just out of curiosity, have you guys looked at the Computer Requirements for Hoster? They are way down in the list of things MTU tells you about Hoster. It specifically says "Processor (Celeron, Pentium, 3 or 4, or AMD Duron or Athlon) 800MHz or faster speed" so if you don't have one of those then it may not work.

[DarkMagic]

Thanks DDouglas, the FX-60 is AMD's fastest CPU on the planet right now, in fact it's the fastest multi-proc out there period. There may be some incompatibility with the newer ASUS Nvidia motherboards perhaps... just guessing. But either way, some expert advice from the people who wrote MicroStudio would be more than helpful.

Regards,
Gene

[gduns - with the Lord]

Are you trying to use the windows xp64 ? I know for a fact hoster will never see the driver. I have a xp64 dual core, and it works fine with it and the nvidea chipset...... as long as you are using the regular xp pro.

[ddouglass]

Considering the problems they have been having with getting the upgrade to Hoster out and the store accounting corrected for it, there really is only so much these few people can get done in a 24 hour period. They are not a large company with a tech support center in India answering your questions. Both of guys who can answer your questions are the same ones who are trying to correct all the various registration problems with that update.

A little patience and kindness does go a long way to getting that support.

Now to your question, yes it could be a problem with the NVidia video, but that usually would be a display problem not a drive problem. Just be sure it supports DirectX 9.0 or greater.

I think your problem is the FX-60, because it is a dual processor. I don't believe they have even looked at the duals since they are relatively new.

My opinion would be why do you need such a super duper blinding speed processor to play a wav file and display a slowly (in terms of games) changing graphics display? That's a bit like shooting a 12 point buck with a cannon!

[gduns - with the Lord]

Btw the 716 should work, but the 740 will not work. It has not got hardware cd-rw support.

[DarkMagic]

gduns, I didn't expect the 740 to work, which is why I xfered the 716 over... thanks. I read elsewhere that there's a lag for the latest Plextors. And no on the XP64. I'm not going near that puppy until the driver base is MUCH larger.

Hey Dd, couple things. LOL on the horsepower issue. I also do extensive audio/video editing and Photoshop work, so the extra horsepower is very needed. The dual processor should not necessarily be a problem as Windoz usually just has one proc handle non multi-threaded processes, which I'm sure MicroStudio is. Also, by Nvidia, that refers to the chipset on the motherboard, not the videocard . There have been a couple of problems with this MB in the past.

Per another post, I'm going to try the registration forum and see if I get anywhere.

Thanks,
Gene

[lmcmains]

Originally Posted by DarkMagic

Yes horseshoe, I am in total agreement. Get this, when I attempted to send my problem though email, they refused to comment and said to ONLY post on this thread... so exactly WHO is doing Customer Service here?? You and me??!? If MTU is broken for AMD motherboards/CPU's then dammit, be honest and tell us so we don't lose our valuable time on lame software.

My old computer was Intel 3 gig on an Intel board. This is ASUS board and FX-60, which screams on everything else.

I just built a new computer. Giga-byte motherboard AMD64 3800. I am using the same Plextor 712A I had in my other computer and it all works fine with Microstudio and Hoster. So it's not that it is an AMD64.