can't reload keyrite

[George]

Have you tried going through the CONTROL PANEL, ADD/REMOVE to delete the program so you can do a fresh instell?

George

[Stillwater]

Yes,
If I don't remove the regestry entry first it tries to do a fresh install. The repair and uninstall screen only shows up if the regestry entry is removed.
Even if I remove uninstall the program, reboot and start over with the installation, I still get the same message on both of my computers.
I sent a e-mail to MTU explaining that my E-mail had changed. Can this have something to do with the registration?

[George]

Originally Posted by Stillwater

I sent a e-mail to MTU explaining that my E-mail had changed. Can this have something to do with the registration?

Absolutely. The email you enter to install with must agree with the email used at the time of purchase, unless MTU has changed your records.

George

[Stillwater]

So how do I get this resolved? I e-mailed MTU about this 4 days ago and have not received a response. We have a show tomorrow and I need this working. I have done everything you suggested to date.

[George]

Try installing using your original email address and see if that works. It may get you by until you get everything resolved with MTU.

George

[Stillwater]

That is what I have been doing. When I tried to register with my new e-mail I get a message that I am attempting to load keyrite on more than 2 computers. I guess I need to send MTU another e-mail.